Introduction to blithequark
At blithequark, we pride ourselves on being a leader in the insurance industry, built on a foundation of trust, transparency, and exceptional customer service. Our mission is to provide our members with accurate and responsive service, ensuring high satisfaction, growth, and retention. We are now seeking a highly skilled and experienced Remote Customer Services Advocate to join our collaborative and team-driven atmosphere. As a Remote Customer Services Advocate at blithequark, you will play a vital role in delivering our company's promise to members, providing them with exceptional service and support whenever they need it.
About the Role
In this exciting and challenging role, you will be working directly with blithequark members in a fast-paced inbound contact center, providing them with an outstanding experience. Your primary responsibility will be to build trust and create sustainable relationships with our members through open and interactive communication. You will apply your problem-solving and critical thinking skills to research and communicate solutions in a variety of situations, ensuring that every caller receives exceptional service. You will also collaborate with internal teams to ensure thorough and timely resolutions for all members, handling customer concerns with empathy and ensuring that all interactions and changes are accurately recorded.
Key Responsibilities:
- Provide exceptional service to every caller, building trust and creating sustainable relationships through open and interactive communication
- Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations
- Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution
- Confidentially handle policy owner information and ensure compliance and communication standards are met
- Collaborate with internal teams to ensure thorough and timely resolutions for all members
- Maintain accurate records of all interactions and changes
Essential Qualifications
To be successful in this role, you will need to have a minimum of 2 years of experience in a customer service-related position, where there is a high value placed on the customer/member experience. Insurance or call center experience is preferred, and you should have a demonstrated basic mathematical aptitude, including addition, subtraction, multiplication, and division. You should also have technical aptitude with experience navigating and operating multiple computer applications and telephone technologies. A basic understanding and knowledge of life insurance company operations, policies, and procedures, as well as knowledge of various insurance products, are also preferred.
Preferred Qualifications:
- Completion of insurance industry or LOMA coursework
- Some college-level coursework
- High School Diploma required
- Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN
Skills and Competencies
To excel in this role, you will need to have excellent communication and interpersonal skills, with the ability to build trust and create sustainable relationships with our members. You should be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously. You should also be able to work effectively in a team environment, collaborating with internal teams to ensure thorough and timely resolutions for all members. Strong problem-solving and critical thinking skills are also essential, with the ability to apply these skills to research and communicate solutions in a variety of situations.
Key Skills:
- Excellent communication and interpersonal skills
- Highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously
- Ability to work effectively in a team environment
- Strong problem-solving and critical thinking skills
- Ability to apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Services Advocate, you will have access to a range of training and development opportunities, including insurance industry or LOMA coursework. You will also have the opportunity to work with a range of internal teams, developing your knowledge and understanding of life insurance company operations, policies, and procedures. With a strong focus on career growth and development, we encourage our employees to take ownership of their careers, providing them with the support and resources they need to succeed.
Work Environment and Company Culture
At blithequark, we pride ourselves on our collaborative and team-driven atmosphere. Our dynamic work environment provides excellent benefits, competitive compensation, and a range of opportunities for growth and development. We are a company that values transparency, trust, and exceptional customer service, and we are looking for employees who share these values. As a Remote Customer Services Advocate, you will be working from home, providing you with the flexibility and autonomy to manage your workload and prioritize your tasks.
Company Culture Highlights:
- Collaborative and team-driven atmosphere
- Dynamic work environment with excellent benefits and competitive compensation
- Range of opportunities for growth and development
- Values transparency, trust, and exceptional customer service
- Flexible and autonomous work environment
Compensation, Perks, and Benefits
As a Remote Customer Services Advocate at blithequark, you will receive a competitive hourly rate of $20 per hour, with shift premiums available based on scheduled hours. You will also be eligible for a range of benefits, including medical, dental, vision, life, and disability coverage. We offer a performance-based incentive plan, retirement savings options, and a generous paid time off plan, including holiday pay, floating holiday days, and a very generous vacation policy. You will also receive a complimentary blithequark Basic Membership and tuition reimbursement.
Compensation and Benefits Highlights:
- Competitive hourly rate of $20 per hour
- Shift premiums available based on scheduled hours
- Medical, dental, vision, life, and disability coverage
- Performance-based incentive plan
- Retirement savings options
- Generous paid time off plan, including holiday pay, floating holiday days, and a very generous vacation policy
- Complimentary blithequark Basic Membership
- Tuition reimbursement
Conclusion
If you are a highly skilled and experienced customer service professional looking for a new challenge, we encourage you to apply for the Remote Customer Services Advocate role at blithequark. With a competitive hourly rate, range of benefits, and opportunities for growth and development, this is an exciting opportunity to join a dynamic and team-driven company. As a Remote Customer Services Advocate, you will play a vital role in delivering our company's promise to members, providing them with exceptional service and support whenever they need it. Apply now to take the first step in your new career with blithequark.
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