Introduction to Delta Airlines
Delta Airlines is a leading name in the aviation industry, known for its commitment to excellence, customer satisfaction, and innovative approaches to air travel. As a company that values its employees and strives for continuous improvement, Delta Airlines is now seeking a highly skilled and motivated individual to join its team as a Remote Customer Support and Security Analyst. This role offers a unique opportunity to work with a renowned organization, contribute to its success, and grow professionally in a dynamic and supportive environment.
Job Overview
The Remote Customer Support and Security Analyst will play a crucial role in managing and monitoring data security and technology risks, collaborating with IT portfolios, key functional partners, and external assessors. The ideal candidate will be passionate about identifying, communicating, and mitigating risks, with a strong background in information security and a controls-centered mindset. As a member of the IT Risk team within Delta's Information Security Governance Risk and Compliance organization, you will be responsible for assessing, measuring, and communicating risk across the vendor, internal controls, and cyber spaces.
Key Responsibilities
- Assess, measure, and communicate risk across the vendor, internal controls, and cyber spaces.
- Establish and communicate key risk and key performance indicators.
- Engage with partners in Information Security, Information Technology, and Internal Audit to ensure compliance with SOX, PCI, and other regulatory/legal requirements.
- Develop and implement IT controls that mitigate risk to an acceptable level.
- Report on controls, including control description, process steps, and testing criteria.
- Train and educate IT partners on IT risk, controls, and control effectiveness testing.
- Periodically test control effectiveness, working with IT partners to close gaps in control adequacy.
- Provide IT controls and risk information to enable reporting on control gaps and control effectiveness.
- Expect organizational impact and understand the risk associated with introducing new technologies or processes.
- Perform special tasks as assigned.
Essential Qualifications
To succeed in this role, you will need:
- A Bachelor's degree in a relevant field, such as Cybersecurity, Computer Science, Mathematics, Engineering, or Information Services.
- Strong knowledge of risk and security frameworks like NIST, ISO, and COSO.
- Excellent communication and interpersonal skills, with the ability to stand by and listen to clients and partners; convey ideas effectively; and prepare clear and concise documentation.
- A proactive nature with customer satisfaction as a primary goal.
- Attention to detail and the ability to multitask.
- Experience working in a management environment using a risk and controls mindset.
- At least 2 years of experience across IT domains like application development, infrastructure, technical support, and operations, or business continuity.
- The ability to adjust priorities based on changing circumstances and potential risks to the organization.
- A consistent focus on the safety and security of self, others, and personal data.
- The ability to embrace diversity, thinking, and styles.
Preferred Qualifications
To gain a competitive edge, you may also have:
- Key industry certifications like CISA, CISM, CISSP, etc.
- Experience across Information Security domains like management and compliance, incident response, identity and access management, penetration testing, or e-discovery and forensics.
- Experience across IT areas like application development, infrastructure, technical support, and operations, or business continuity.
- Experience with RSA Archer.
- A history of driving groundbreaking change.
- A BS/MS in Cybersecurity, Computer Science, Mathematics, Engineering, Information Services, or a related field.
Career Growth Opportunities and Learning Benefits
At Delta Airlines, we are committed to the growth and development of our employees. As a Remote Customer Support and Security Analyst, you will have access to a range of career advancement programs, training opportunities, and resources to help you achieve your long-term career goals. You will be part of a dynamic and supportive team, with opportunities to collaborate with colleagues from diverse backgrounds and industries.
Work Environment and Company Culture
Our culture is built on a shared commitment to living our values - Care, Integrity, Flexibility, Employee Management, and Teamwork - every day, in everything we do. At Delta, our people are our success. We offer a range of benefits and perks to support your well-being, including comprehensive health benefits, paid time off, and opportunities for professional development. You will be part of a company that values diversity, equity, and inclusion, and is committed to making a positive impact on the communities we serve.
Compensation, Perks, and Benefits
We offer a competitive salary of $25/hour, as well as a range of benefits and perks, including:
- Comprehensive health benefits, including medical, dental, vision, short-term/long-term disability, and life benefits.
- 401(k) with liberal company contributions up to 9%.
- Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
- Family care support, including fertility support, surrogacy and adoption assistance, lactation support, sponsored back-up care, and programs that help with family members in all stages.
- Comprehensive Wellness programs to support physical, emotional, social, and financial well-being.
- Domestic and International space-available flight privileges for employees and qualified relatives.
- Career advancement programs to achieve your long-term career goals.
- Global partnerships to participate in community service and innovative initiatives focused on sustainability and reducing our carbon footprint.
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
- Recognition rewards and awards through the platform Relentless Together.
- Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks.
Conclusion
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Remote Customer Support and Security Analyst position at Delta Airlines. With its commitment to excellence, customer satisfaction, and employee growth, Delta Airlines offers a unique opportunity to make a meaningful contribution to a leading organization and advance your career in a dynamic and supportive environment. Apply now to join our team and take your career to new heights!
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