Are you a compassionate and results-driven customer service professional with a passion for delivering exceptional patient experiences? Do you thrive in fast-paced environments where empathy, accuracy, and efficiency are paramount? If so, we invite you to join blithequark's dynamic team as a Remote Healthcare Customer Service Representative, where you will play a vital role in maximizing financial performance and resolving patient balances in a compliant and patient-centric manner.
**About blithequark**
blithequark is a leading provider of innovative healthcare solutions, dedicated to empowering healthcare professionals and organizations to deliver exceptional patient care and financial performance. Our team is comprised of passionate individuals who share a common goal: to make a meaningful difference in the lives of patients and healthcare providers alike. As a Remote Healthcare Customer Service Representative, you will be part of a collaborative and dynamic team that values empathy, innovation, and excellence.
**Key Responsibilities**
As a Remote Healthcare Customer Service Representative, you will be responsible for:
* Fielding inbound patient calls, insurance carrier, attorney, and non-self-pay related calls in a professional, patient-centric manner that balances speed and efficiency with empathy, accuracy, and the creation of a thorough, positive patient experience.
* Managing assigned inventory through the proper and timely cycling of Dispositional Segments within blithequark's software solution(s).
* Consistently meeting the Total Touches per Day target (for both patients and guarantors) as determined by the assigned Segment of A/R and other client nuances and considerations.
* Accurately setting up Payment Plans with patients per client guidelines.
* Securing payments and partial payments with patients per client guidelines.
* Performing account research and resolution on self-pay, FAP, and insurance topics in a timely and results-oriented fashion.
* Consistently documenting all patient encounters in blithequark's source system and/or workflow solution.
* Performing initial assessments for Financial Assistant Program(s) per client guidelines.
**Essential Qualifications**
* High school diploma or equivalent required.
* 2 years of customer service experience, with a focus on healthcare or a related field.
* 2 years of call center experience, with a focus on healthcare or a related field.
* 1 year of collections experience, with a focus on healthcare or a related field.
* 1 year of revenue cycle experience, with a focus on healthcare or a related field.
* Proficiency in Microsoft Office Products, including Word, PowerPoint, and Excel.
* HIPAA and related Privacy and Security Acts and Regulations knowledge.
* Excellent communication skills and the ability to connect with patients, leaders, and staff.
* Team player with a passion for healthcare.
**Preferred Qualifications**
* Any other languages, with the ability to explain proficiency.
* Experience with multi-system toggling and organizational efficiency.
* Documentation, written, and verbal communication skills.
* Experience with patient-centric customer service and empathy.
**Career Growth Opportunities and Learning Benefits**
At blithequark, we believe in investing in our team members' growth and development. As a Remote Healthcare Customer Service Representative, you will have access to:
* Ongoing training and development opportunities to enhance your skills and knowledge.
* Collaborative and dynamic team environment that encourages innovation and excellence.
* Opportunities for career advancement and professional growth within the organization.
* Flexible scheduling and remote work arrangements to support work-life balance.
**Work Environment and Company Culture**
blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a Remote Healthcare Customer Service Representative, you will be part of a team that:
* Prioritizes patient-centric care and financial performance optimization.
* Fosters a culture of empathy, compassion, and respect.
* Encourages collaboration, innovation, and continuous learning.
* Provides opportunities for growth and development.
**Compensation, Perks, and Benefits**
As a Remote Healthcare Customer Service Representative, you will receive:
* Competitive hourly rate: $16.00 - $20.00 per hour.
* Comprehensive benefits package, including:
+ 401(k) retirement plan.
+ Dental insurance.
+ Flexible schedule.
+ Health insurance.
+ Paid time off.
+ Vision insurance.
* Work from home arrangement, with a dedicated workspace and necessary equipment.
**Schedule**
* 8-hour shift, Monday to Friday.
* Flexible scheduling to accommodate work-life balance.
**Application Instructions**
If you are a motivated and compassionate customer service professional with a passion for delivering exceptional patient experiences, we invite you to apply for the Remote Healthcare Customer Service Representative position at blithequark. Please submit your application, including:
* A cover letter outlining your experience, skills, and qualifications.
* A resume that highlights your customer service, call center, collections, and revenue cycle experience.
* Answers to the application questions:
+ In short, what is your understanding of 501r Guidelines?
+ This position is very fast-paced, how do you handle working in a rapid and fast-paced environment?
We look forward to reviewing your application and welcoming you to our dynamic team at blithequark!
Apply Now