Join the blithequark Team as a Remote Hospitality Customer Service Agent
blithequark is seeking a highly skilled and experienced Hospitality Customer Service Agent to join our team on a part-time basis. As a customer-facing representative, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and resolving any issues that may arise. This is a unique opportunity to work remotely and be part of a dynamic team that values flexibility and work-life balance.
About blithequark and the Hospitality Industry
blithequark operates in the hospitality industry, providing top-notch services to guests and property owners. Our company is built on a foundation of exceptional customer service, and we are committed to delivering outstanding experiences to our clients. As a Hospitality Customer Service Agent with blithequark, you will play a critical role in ensuring that our guests have a memorable and satisfying stay.
Key Responsibilities:
- Respond to 10-20 calls per day between 9am - 9pm PST, with 1-2 hours of computer work at 8pm PST, on Wednesdays, Thursdays, and Saturdays
- Provide accurate and helpful information to guests, addressing their questions and concerns in a professional and courteous manner
- Log tasks into "notes" to notify housekeepers of cleaning tasks and maintenance personnel of needed maintenance
- Notify employer about urgent issues, such as same-day and next-day cancellations, date changes, lockouts, etc.
- Participate in the group chat on Wednesdays, Thursdays, and Saturdays, providing early check-in to guests who request it if units are ready
- Check and respond to Airbnb messages twice a day on Wednesdays, Thursdays, and Saturdays, and check messages on all other channels and perform computer work once a day at 6-7 pm
- Read and answer Airbnb and VRBO reviews once a week, logging all negative comments
- Assign housekeeping shifts based on the daily report
- Send an email to the employer at the end of the day (Wednesdays, Thursdays, and Saturdays) with any issues that required authorization/help or a "nothing to report" email
Requirements:
Essential Qualifications:
- Experience in hospitality customer service (please describe your experience, including the number of years and type of customer service)
- Knowledge of how to use the HOST SIDE of Airbnb, VRBO, Booking.com, and Expedia websites (please describe your experience with these platforms)
- Knowledge of Beds24 software (please describe your experience with this platform, including how long you have used it and when)
- Availability to work 3 days a week (Wednesdays, Thursdays, and Saturdays) with a flexible schedule
- Must be located in the PST time zone
Preferred Qualifications:
- Previous experience working as a host on Airbnb, VRBO, Booking.com, and Expedia
- Familiarity with hospitality industry software and systems
Skills and Competencies:
- Excellent communication and customer service skills
- Ability to work independently in a remote setting
- Strong problem-solving and analytical skills
- Attention to detail and organizational skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Career Growth Opportunities and Learning Benefits:
At blithequark, we are committed to the growth and development of our team members. As a Hospitality Customer Service Agent, you will have opportunities to:
- Develop your customer service skills and knowledge of the hospitality industry
- Take on additional responsibilities and contribute to the success of our team
- Participate in training and development programs to enhance your skills and knowledge
Work Environment and Company Culture:
At blithequark, we value flexibility and work-life balance. As a remote team member, you will have the opportunity to work from home and create your own schedule. We prioritize:
- Communication and collaboration among team members
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
Compensation and Benefits:
We offer a competitive compensation package, including:
- $1250/mo (October to March) and $1350/mo (April to September)
- Flexible schedule
- Opportunities for professional growth and development
Application Process:
If you are a motivated and experienced hospitality customer service professional looking for a part-time opportunity, please apply to join our team at blithequark. As part of the application process, you will be required to answer the following questions:
- Do you plan to combine this job with an existing job? If yes, please describe your existing schedule, including days and hours.
- Are you located in the PST time zone?
- Have you worked with the Beds24 platform? Please describe your experience, including how long you have used it and when.
- Do you have hospitality customer service experience? Please describe your experience, including the number of years and type of customer service.
- Do you have knowledge of how to use the HOST SIDE of Airbnb, VRBO, Booking.com, and Expedia websites? Please describe your experience with these platforms.
Don't miss this opportunity to join our team and take the next step in your career. Apply now to become a Hospitality Customer Service Agent with blithequark!
Apply Now