Introduction to American Express
At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to upholding our company values and powerful backing promise to provide the world's best customer experience every day. With a strong focus on integrity, inclusivity, and community, we strive to create a work environment where everyone feels seen, heard, and valued.
About American Express National Bank
American Express National Bank is the U.S. banking operation of American Express, representing over 60% of the company's revenues through consistent payments, financing, and savings products. Our team is responsible for driving the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. We are committed to helping AENB attain all established operational and financial goals while ensuring ongoing adherence to laws and regulations governing Bank policies and procedures.
The Enterprise Project Management Office (EPMO)
The EPMO is a critical component of our organization, bringing an integrated and consistent approach to how American Express governs and executes projects. As we continue to grow and evolve, there is a need to strengthen first-line project governance and execution. The EPMO plays a vital role in implementing industry best-practices, ensuring better alignment to regulatory expectations, and supporting the execution of select enterprise initiatives that cross multiple lines of business company-wide.
Job Overview
We are seeking an experienced Project Management professional to join our Enterprise Project Management Office (EPMO) team as a Project Manager. In this role, you will have the opportunity to lead and support high-priority cross-functional initiatives impacting multiple business units, build relationships and influence decisions to drive results, and collaborate meaningfully with cross-functional teams to gather inputs and ensure strategic alignment across critical stakeholders.
Key Responsibilities
- Lead and/or support high-priority cross-functional initiatives impacting multiple business units, including linkages and dependencies with groups both within and outside of AENB
- Build relationships and influence decisions to drive results within a matrixed organization (working across levels and job functions) without direct authority
- Collaborate meaningfully and strategically with cross-functional teams to gather inputs, while ensuring strategic alignment across critical stakeholders
- Create execution frameworks for business problems and turn those frameworks into concrete projects that drive significant results
- Develop and maintain detailed project plans to effectively manage projects and drive resolution of risks, issues, and challenges related to projects
- Prepare and/or lead efficient and effective presentations and materials, breaking down complex ideas into understandable and actionable messages
- Support the standup of the EMPO within AENB and the execution of the Enterprise Project Governance process across business units
- Cultivate a best-in-class and growth mindset culture through team building and colleague engagement activities
- Anticipate needs and exercise a proactive bias toward action, challenging the status quo and removing barriers creatively
- Maintain strict confidentiality and operate with the highest levels of integrity
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Experience in risk management, strategy and execution, program management, project management, and/or other consulting services
- Project management skills, including attention to detail and the ability to clearly advise on progress, roadblocks, and successfully drive project progress
- Superlative communication skills with the ability to effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort amongst senior leaders
- Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority
- Experience delivering large, complex initiatives with multiple partners under high pressure and tight timeframes
- Problem-solving ability with creativity and positivity
- Agile learner that can absorb new information quickly in order to meaningfully and strategically partner with SMEs to drive outcomes
- Bachelor's Degree/Master's Degree or 3+ years related work experience leading project teams
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
- Project Management Professional (PMP) certification
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong project management skills, including the ability to create and manage project plans, track progress, and drive results
- Excellent communication and interpersonal skills, with the ability to build relationships and influence decisions
- Strong problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions
- Ability to work in a fast-paced environment, prioritizing multiple tasks and managing deadlines
- Strong attention to detail, with the ability to maintain accuracy and quality in all aspects of work
- Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to supporting the growth and development of our colleagues. As a Project Manager in our EPMO team, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development opportunities, including training and certification programs
- Mentorship and coaching from experienced colleagues and leaders
- Opportunities to work on high-visibility projects and initiatives, driving significant results and impact
- Collaboration with cross-functional teams, developing strong relationships and networks
- Access to industry-leading tools and technologies, staying up-to-date with the latest trends and best-practices
Work Environment and Company Culture
At American Express, we pride ourselves on our unique and inclusive company culture. As a colleague, you can expect:
- A dynamic and fast-paced work environment, with a focus on collaboration and teamwork
- A culture of inclusivity and diversity, with a strong focus on supporting the growth and development of all colleagues
- Access to a range of employee benefits and programs, supporting your physical, financial, and mental well-being
- Opportunities to engage in community service and volunteer work, giving back to the communities we serve
- A strong focus on work-life balance, with flexible working arrangements and a supportive environment
Compensation, Perks, and Benefits
We offer a competitive salary range of $80,000.00 to $155,000.00 annually, plus bonus and benefits. Our benefits package includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Conclusion
If you are a motivated and experienced Project Management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Project Manager in our EPMO team, you will have the chance to make a significant impact, driving results and growth across multiple business units. With a competitive salary, comprehensive benefits package, and a supportive and inclusive company culture, this is an opportunity not to be missed. Apply now and take the first step towards an exciting and rewarding career with American Express.
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