Introduction to Amazon's Perfect Order Experience Team
Amazon's Perfect Order Experience team is dedicated to ensuring that buyers receive authentic products in the condition and with the functionality they expect. As a key player in this team, you will be responsible for designing and implementing policies, tools, and technology innovations to protect the buying experience on Amazon. Our team's greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms that allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes.
Job Overview
We are seeking an experienced Risk Manager II to join our Perfect Order Experience team. As a successful candidate, you will have the opportunity to participate in risk assessments of new products and services, as well as our existing processes and systems. You will identify opportunities to improve our processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them.
Key Responsibilities
- Perform risk assessments for new products/features and existing processes/systems to surface risks across all risk categories (i.e., operational, strategic, reputational, etc.), engaging Subject Matter Experts (SMEs) as needed.
- Implement risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers.
- Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed prior to launch through mitigation or risk acceptance at appropriate levels.
- Perform post-launch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects.
- Audit and analyze risk metrics for each business to identify emerging risks and monitor controls.
- Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance.
- Contribute to management reviews regarding project progress and roadblocks.
- Surface risk insights and best practices for risk management and mitigation.
- Contribute to internal risk management tools, resources, training, and mechanisms that can scale with the organization.
- Independently manage projects as assigned.
- Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project.
- Ability to manage multiple competing priorities.
- Ability to prioritize in an ambiguous environment.
- Adept at being a change agent by bringing solutions/ideas to tackle any challenge.
About Our Team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Essential Qualifications
- 4+ years of risk program management, legal, governance, audit, consulting, or analyst equivalent experience.
- Experience handling confidential information.
- Exceptional written communication skills able to write, clearly and succinctly.
- Exceptional ownership and bias for action willing to move quickly and decisively to resolve an incident.
- Strong critical thinker with the vision to work both tactically and strategically.
- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.
- Excellent cross-departmental/function collaboration skills.
- Experience handling confidential/strategic projects.
Preferred Qualifications
- 3+ years of program requirements definition using data and metrics to drive improvements.
- Bachelor's Degree or Professional risk certification, or similar risk or credentials.
- Experience with SQL and Excel.
- Knowledge about retail and social media ecosystems.
Career Growth Opportunities and Learning Benefits
At Amazon, we are committed to providing our employees with opportunities for growth and development. As a Risk Manager II, you will have access to a wide range of training and development programs, including our DEI Ambassador Program, to help you build your skills and advance your career. You will also have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional results.
Work Environment and Company Culture
Our company culture is built on a foundation of inclusion, diversity, and respect. We believe that everyone deserves to be treated with dignity and respect, and we strive to create a work environment that is welcoming and inclusive to all. We also believe in giving back to our communities, and we offer a range of volunteer opportunities and community programs to help our employees make a positive impact.
Compensation, Perks, and Benefits
Our compensation package is competitive and reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. We also offer a range of benefits, including medical, financial, and other benefits, as well as opportunities for career advancement and professional growth.
Conclusion
If you are a motivated and experienced risk management professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Risk Manager II, you will have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional results. You will also have access to a wide range of training and development programs, as well as opportunities for career advancement and professional growth. Don't miss out on this fantastic opportunity to grow your career and make a positive impact at Amazon. Apply today!
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