At arenaflex, we're committed to creating a workplace where every individual feels valued, heard, and empowered to contribute to our organization's success. As a Senior Statistics Architect, you'll play a pivotal role in transforming and innovating our Voice of the Customer (VOC) method, leveraging cutting-edge technologies to deliver exceptional customer experiences. Join our crew and be part of a dynamic team that's shaping the future of customer-centricity.
**About arenaflex**
arenaflex is a leading global organization that's passionate about delivering unparalleled customer experiences. With over 5 million surveys received from clients each year across consumer, business, and service provider segments, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique involves designing and programming customer satisfaction surveys, including 40+ studies translated into over 10 languages and deployed in more than 20 countries.
**The Senior Statistics Architect Role**
As a Senior Statistics Architect, you'll be instrumental in driving the transformation and innovation of our VOC method. Your primary responsibilities will include:
* Collaborating with utility teams to outline, design, and capture business needs
* Developing and leveraging knowledge of Voice of the Customer methods to inform and transform data within our Cornerstone Large Data Platform
* Designing and building robust data model architecture to facilitate efficient data processing and standardized metric definitions
* Providing big data and batch/real-time analytical insights leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at various and use case levels
* Offering guidance to enhance competencies to drive efficiency in computing programs using massive data ecosystems
* Powering customer story evaluation & elaboration, design, and development of software programs, testing, and building automation tools
* Proactively identifying and automating repetitive tasks to improve efficiency
* Working closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC Stop-to-Give-Up technique
**Essential and Preferred Qualifications**
To succeed in this role, you'll need:
* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
* Strong collaboration skills with product managers/product owners for expertise on functional requirements and converting them into technical deliverables
* Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
* Experience with data modeling, data warehousing, and data visualization tools
* Strong analytical and problem-solving skills, with the ability to communicate complex technical concepts to non-technical stakeholders
* Experience with cloud-based technologies, such as AWS or Azure
* Strong understanding of data governance, data quality, and data security principles
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to the growth and development of our colleagues. As a Senior Statistics Architect, you'll have access to:
* Competitive base salaries and bonus incentives
* Support for economic-well-being and retirement
* Flexible work arrangements with hybrid, onsite, or remote preparations depending on position and business needs
* Generous paid parental leave policies (depending on location)
* Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Wholesome Minds application
* Career development and education opportunities
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We prioritize our colleagues' physical, mental, and financial well-being through every stage of their lives. Our company culture is built on a foundation of integrity, respect, and collaboration, where every individual feels seen, heard, and empowered to contribute to our organization's success.
**How to Apply**
If you're passionate about transforming and innovating customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our crew at arenaflex.