At arenaflex, we're on a mission to revolutionize the way people interact with technology and provide seamless experiences for our users. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support and assistance to our customers. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals who share a common goal: to deliver exceptional products and services that exceed our customers' expectations. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's passionate about technology and committed to excellence.
**Job Summary**
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO or remotely from anywhere in the state. As a key member of our support team, you'll provide critical assistance to our customers, troubleshooting and resolving issues related to our myColorado application. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply.
**Responsibilities**
As a Service Desk Specialist/Live Chat Agent, your primary responsibilities will include:
* Providing Tier I support and customer assistance for our myColorado mobile application
* Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
* Installing the myColorado software on supported devices following defined procedures, processes, and methods
* Employing Incident Management procedures to enter tickets into the required tracking system
* Collaborating with our development team to resolve complex issues and improve our application's performance
* Providing exceptional customer service and support through live chat, phone, and email
* Staying up-to-date with the latest technology trends and advancements in the mobile application support industry
**Minimum Qualifications**
To be considered for this role, you must meet one of the following minimum qualifications:
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
**Substitutions**
We understand that experience and education can vary, and we're open to considering substitutions for the required qualifications. Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis. Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
While not required, we encourage candidates with the following qualifications to apply:
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**Work Schedule**
As a Service Desk Specialist/Live Chat Agent, you'll work a standard schedule of Tuesday through Saturday, 9 AM - 6 PM, with occasional flexibility to accommodate peak periods or special events. During your first three weeks of training, you'll work a Monday - Friday schedule from 9 AM - 6 PM.
**Benefits and Perks**
As a member of our team, you'll enjoy a range of benefits and perks, including:
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance
* Generous paid time off and holidays
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Access to the latest technology and tools
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Note**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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