Introduction to arenaflex
arenaflex is a leading name in the entertainment industry, renowned for its innovative approach to music commercialization, advertising, and distribution. As a music center, arenaflex encompasses various aspects of the music industry, including music publishing, recorded music, and concerts. The company licenses music for use in diverse media, such as gaming, television, print, and consumer goods, and distributes music both physically and digitally. With a strong focus on digital marketing and development, arenaflex is seeking a highly skilled and passionate Social Media Customer Support Specialist to join its team.
Job Overview
The successful candidate will be part of the Sales and Digital Department, supporting multiple verticals and focusing on key areas such as editorial placement of music on fitness apps, coordinating with select digital accounts, and directing efforts in opportunities involving voice technology and smart speaker marketing. The role will also involve ensuring the delivery of arenaflex's podcasts to podcast platforms, facilitating user-generated content (UGC) sound delivery and claiming, supervising relevant Wiki pages, and managing pivot pages and QR codes as needed.
Key Responsibilities
- Act as a liaison for fitness accounts, tracking arenaflex's connections to various fitness applications and identifying innovative approaches to support music releases with wellness partners
- Collaborate with internal teams to obtain approvals for branded efforts and analyze campaign outcomes to inform future planning
- Develop and execute advanced showcasing drives, including inside constructed turn pages, Wikipedia page updates, UGC library demands, and asserting
- Maintain a pulse on the latest voice assistant technology and ensure an effective workflow for executing creative initiatives to support projects in a timely manner
- Analyze arenaflex's voice data to identify opportunities to increase streaming consumption through voice requests and measured results
- Liaise with select digital partners to market arenaflex releases for consumption on their platforms, creating and expanding new opportunities with growing new offerings
- Work with internal teams to create and execute social and digital marketing for digital recording support, frequently measuring and sharing podcast listening results
Essential Qualifications
To be considered for this role, candidates must have:
- Three or more years of experience working in digital marketing and development or similar technology fields in the music industry
- Familiarity with smart speakers and devices, as well as experience working with third-party partners
- A passion for music, with the ability to multitask, attention to detail, and excellent communication, organization, and follow-through skills
- Willingness to learn proprietary software as needed, with proficiency in Microsoft Outlook and other programs
- A bachelor's degree, with a strong academic record
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Previous experience in a similar role, with a proven track record of success in digital marketing and customer support
- Advanced knowledge of voice assistant technology and smart speakers, with experience in analyzing voice data and identifying opportunities to increase streaming consumption
- Strong analytical and problem-solving skills, with the ability to think creatively and outside the box
- Excellent written and verbal communication skills, with the ability to collaborate effectively with internal teams and external partners
Skills and Competencies
To succeed in this role, candidates must possess:
- Strong technical skills, including proficiency in specific software, tools, or programming languages
- Self-discipline, with the ability to stay focused and manage time effectively without direct supervision
- Excellent communication and problem-solving abilities, with the ability to tackle challenges and find solutions independently
- Adaptability, with a willingness to learn new tools and adjust to different work environments or tasks
- Organizational skills, with the ability to manage multiple tasks and prioritize effectively
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Social Media Customer Support Specialist, you will have access to:
- Ongoing training and professional development opportunities, to help you stay up-to-date with the latest industry trends and technologies
- Mentorship and coaching, to help you achieve your career goals and aspirations
- Cross-functional collaboration, with the opportunity to work with various teams and departments across the organization
- A dynamic and supportive work environment, with a culture that values innovation, creativity, and teamwork
Work Environment and Company Culture
arenaflex is a vibrant and dynamic organization, with a culture that values diversity, inclusion, and creativity. As an employee, you can expect:
- A collaborative and supportive work environment, with a team that is passionate about music and digital marketing
- A flexible and adaptable approach to work, with the opportunity to work from our Burbank office or remotely
- A comprehensive range of benefits, including medical, financial, and other perks, to support your well-being and quality of life
- A commitment to work-life balance, with a focus on employee wellness and satisfaction
Compensation, Perks, and Benefits
The salary range for this role is $81,100.00 to $104,800.00 per year, based on a 40-hour work week. The actual base pay will take into account internal equity and may vary depending on the candidate's location, knowledge, skills, and experience related to the job, and other factors. In addition to a competitive salary, you will also be eligible for a range of benefits, including:
- A comprehensive health and wellness program, with access to medical, dental, and vision coverage
- A 401(k) retirement savings plan, with employer matching contributions
- A generous paid time off policy, with vacation days, sick leave, and holidays
- A dynamic and supportive work environment, with a culture that values innovation, creativity, and teamwork
Conclusion
If you are a motivated and passionate individual, with a strong background in digital marketing and customer support, we encourage you to apply for this exciting opportunity. As a Social Media Customer Support Specialist at arenaflex, you will have the chance to work with a talented team, develop your skills and expertise, and contribute to the success of a leading entertainment company. Don't miss out on this opportunity to join our dynamic team and take your career to the next level. Apply now to become a part of the arenaflex family!
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