At arenaflex, we strive to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, arenaflex continues to grow and evolve as a world-class e-commerce platform. arenaflex's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to arenaflex to research and develop technology that improves the lives of shoppers and sellers around the world.
**Join arenaflex's Team of Visionaries**
arenaflex is looking for a leader who is passionate about customer experience, thinks and acts globally, and has the ability to contribute major new innovations in the industry. As our Sr. Manager of Forecasting, you will create and deliver contact forecasts that we will use to generate a cost-effective and comprehensive global capacity planning solutions for our Customer Service (CS) network. The ideal candidate will possess a strong analytical background that enables her/him to analyze various sources of data, and standardize forecasting activities across their team.
**Key Responsibilities:**
- Create and deliver contact forecasts that drive cost-effective and comprehensive global capacity planning solutions for our CS network
- Manage a team of analysts and managers spread across multiple countries to develop short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets
- Lead a high-performing team, focusing on performance management, hiring, development, and performance management
- Develop and implement strategies to improve forecasting accuracy, reduce errors, and enhance service level delivery
- Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
- Analyze various sources of data, and standardize forecasting activities across the team
- Develop and maintain strong relationships with stakeholders across the organization to ensure effective communication and collaboration
- Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and improvement in forecasting and capacity planning
**Essential Qualifications:**
- Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
- 10+ years of experience in Forecasting/Planning, with a strong background in analytical techniques and tools
- Proven experience managing a team of analytic professionals, including hiring, development, and performance management
- Strong technical skills in SQL, statistical analysis, and data visualization tools
- Excellent communication skills to share findings in an understandable and actionable manner
- Ability to lead successfully in a dynamic, fast-paced environment, with a focus on team performance and results
- Ability to manage team to meet tight deadlines and prioritize workloads
**Preferred Qualifications:**
- MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
- Experience in forecasting, time-series, and multivariate regression, with a strong understanding of statistical modeling and analysis
- Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
- Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
- Experience using AWS technologies such as Redshift, S3, etc.
- Excellent interpersonal, written, and oral communication skills
- Natural curiosity and desire to learn, with a passion for staying up-to-date with industry trends and emerging technologies
**What We Offer:**
- Competitive salary and benefits package
- Opportunity to work with a world-class e-commerce platform and contribute to its continued growth and innovation
- Collaborative and dynamic work environment, with a focus on teamwork and results
- Professional development opportunities, including training, mentorship, and career growth
- Flexible work arrangements, including remote work options
- Access to cutting-edge technologies and tools, including AWS and other industry-leading platforms
- Recognition and rewards for outstanding performance and contributions
**Why arenaflex?**
arenaflex is a world-class e-commerce platform that is committed to delivering exceptional customer experiences. We are a company that values innovation, collaboration, and results-driven performance. Our team is passionate about making a difference in the lives of our customers and stakeholders, and we are looking for like-minded individuals to join our team.
**How to Apply:**
If you are a motivated and results-driven professional with a passion for customer experience, forecasting, and capacity planning, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications, experience, and interest in the role. We look forward to hearing from you!
**Apply Now:**