At arenaflex, we're committed to creating an exceptional experience for our students, faculty, and staff. As a Student Customer Service Coordinator in our Recreation Center Facilities, you'll play a vital role in ensuring the safety and well-being of all patrons while promoting a positive and approachable atmosphere. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to a dynamic team, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As a Student Customer Service Coordinator, you'll be the first point of contact for patrons and guests, providing assistance with various questions and problems in customer service areas. You'll also be responsible for maintaining a clean and safe environment, performing basic cleaning responsibilities, and enforcing facility policies. This is an excellent opportunity to develop your customer service skills, work in a dynamic environment, and contribute to the success of arenaflex.
**Key Responsibilities:**
* Greet patrons and guests, ensuring a positive and approachable atmosphere
* Assist customers with various questions and problems in customer service areas
* Perform basic cleaning responsibilities, including trash removal, equipment maintenance, and laundry
* Special event set-up and operations
* Maintain a clean and safe environment for all patrons by completing assigned shifts, duties, and enforcing facility policies
* Serve as a first responder to accidents within the building
* Develop and maintain positive relationships with patrons, staff, and faculty
**Essential Qualifications:**
* Current American Red Cross CPR for the Professional Rescuer, AED, and Standard First Aid certifications or obtained within the first 30 days of employment
* BBP Certification obtained within the first 30 days of employment
* Excellent customer service skills and a positive attitude
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong communication and interpersonal skills
* Ability to work independently and as part of a team
* Availability to work a variety of shifts, including evenings and weekends
**Preferred Qualifications:**
* Previous customer service experience in a recreation or fitness setting
* Knowledge of facility operations and maintenance
* Experience with special events and set-up
* Certification in first aid, CPR, or AED
* Bilingual or multilingual skills
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits:**
* Arenaflex offers a range of training and development opportunities to help you grow in your career
* You'll have the chance to work with a dynamic team and develop your skills in customer service, recreation, and facility operations
* We offer a competitive salary and benefits package, including tuition remission and professional development opportunities
* You'll have the opportunity to work in a variety of settings, including recreation centers, fitness facilities, and special events
**Work Environment and Company Culture:**
* Arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion
* We offer a range of benefits and perks, including tuition remission, professional development opportunities, and a competitive salary
* You'll have the chance to work with a dynamic team and contribute to the success of arenaflex
* We're committed to maintaining a safe and healthy work environment, and we offer a range of resources and support to help you achieve your goals
**Compensation, Perks, and Benefits:**
* Competitive hourly salary
* Tuition remission
* Professional development opportunities
* A range of benefits and perks, including health insurance, retirement plans, and paid time off
* A dynamic and inclusive work environment that values diversity, equity, and inclusion
**How to Apply:**
If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex email address]. We can't wait to hear from you!
**Equal Opportunity/Affirmative Action Statement:**
Arenaflex is an equal opportunity/affirmative action employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on arenaflex's diversity initiatives, please visit our website.
**Reasonable Accommodations:**
Arenaflex is committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to apply for this position, please contact [arenaflex email address] or 513-529-3560.
**Clery Act:**
Arenaflex is committed to maintaining a healthy and safe living, learning, and working environment. We encourage you to read our Annual Security & Fire Safety Report, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program.
**Labor Law Posters:**
Arenaflex is committed to providing a safe and healthy work environment. Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.
**About Arenaflex:**
Arenaflex is a major public university with a small college feel. We're committed to creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester, and Luxembourg. Our faculty, staff, and student employees are the fuel that drives arenaflex! We rank first nationally among public universities for best teaching by U.S. News & World Report. Our opportunities for growth and advancement are not limited to students in the classroom. Our faculty, staff, and student employees are highly valued for their contribution toward the arenaflex experience.