Introduction to blithequark
At blithequark, we pride ourselves on being a forward-thinking, global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a remote Technical Support and Customer Service Representative, you will join an organically diverse team from 70+ countries where all members contribute and support each other's success and well-being, proudly united as "game-changers."
A New Career Powered by You
Are you looking for a "work from home" career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Technical Support and Customer Service Representative position at blithequark is just the right place for you! We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
Career Growth and Personal Development
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at blithequark, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!
Key Responsibilities
As a Technical Support and Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Offer additional products and/or services
- Deliver expert customer experiences...with a smile
Essential Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support and Customer Service Representative (Remote) role include:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Technical support experience preferred
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States and have a valid U.S. address for residence
Preferred Qualifications
In addition to the essential qualifications, we prefer candidates with:
- Previous experience working in a remote or virtual environment
- Technical certifications or training
- Experience with customer relationship management (CRM) software
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Strong technical skills and knowledge
- Excellent customer service and communication skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and analytical skills
- Ability to learn new technologies and systems quickly
- Strong attention to detail and organizational skills
Career Growth Opportunities
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of career growth opportunities, including:
- Professional development programs
- Leadership development programs
- Mentorship programs
- Opportunities for advancement and promotion
Learning Benefits
We believe in investing in our employees' learning and development. We offer a range of learning benefits, including:
- FREE Learning and Leadership Development programs
- Technical training and certification programs
- Soft skills training and development programs
- Access to online learning platforms and resources
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. We offer:
- A remote work environment that allows you to work from the comfort of your own home
- A diverse and inclusive workplace culture
- A range of employee benefits and perks
- Opportunities for socialization and team-building
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Conclusion
If you are looking for a new career challenge and want to join a company that values its employees and offers opportunities for growth and development, then we encourage you to apply for our Technical Support and Customer Service Representative (Remote) role. At blithequark, we are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. We look forward to hearing from you and exploring how you can join our team of "game-changers"!
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