Introduction to Workwarp and the Role
Workwarp is a leading company in the technology industry, dedicated to delivering innovative solutions that drive business success. We are currently seeking an experienced Technology Installation Manager and Project Manager to join our team, responsible for coordinating and supporting the installation of retail technology for new and existing stores, relocations, and renovations. This is a remote opportunity, offering the flexibility to work from anywhere, and we are looking for a highly skilled and motivated individual to fill this critical role.
Job Summary and Mission
The Technology Installation Manager and Project Manager will play a vital role in delivering and supporting technology hardware installation in support of technology initiatives for specific regions in North America. The successful candidate will provide total ownership to coordinate and support the installation of retail technology, focusing on continuous process improvement through effective collaboration across various technology and business functions. This role requires proficiency in retail infrastructure, hardware configuration, store design, procurement, and project management.
Key Responsibilities
- Technology Installation Support: Support new store, relocation, and renovation project installation efforts by handling all procurement of equipment, supporting the configuration and checkout processes, and providing hyper-care support post-installation.
- Project Management: Owns drawing review and procurement of technology for all new store, relocation, and renovation projects within assigned regions, partnering closely with Operations in the field to coordinate and resolve all issues and concerns related to new store, relocation, and renovation projects.
- Process Improvement: Proactively identifies and effectively assesses improvement opportunities, leveraging an Agile mindset and continuous improvement practices to continually create efficiencies across all team processes.
- Configuration & Installation: Oversees application and hardware configuration in support of technology delivery initiatives, defining and developing approaches for hardware configuration, staging, and installation.
- Production Support: Provides hyper-care support for new stores, relocations, and renovations, helping resolve all issues reported within the first two weeks post-install, and demonstrates system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends.
- Leadership: Partners with business and proposes solutions/improvements, working effectively in a self-directed manner with minimal direction from lead and/or manager, leading smaller streams of work, and mentoring team members and peers in developing required technical skills, functional knowledge, and business acumen.
Essential Qualifications
To be successful in this role, you will need:
- Minimum of five years' experience as a project manager, with at least one of those years in an IT or software development setting.
- Experience using Agile methodology or mindset.
- Bachelor's Degree or relevant experience.
- Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Demonstrates working knowledge of all facets of retail hardware and technology operations.
- Strong knowledge of hardware configuration and key integration points of relevant applications/modules/platforms.
- Working understanding of continuous improvement mindset and methodologies.
- Ability to couple technology expertise with deep understanding of business operations to deploy highly reliable, scalable, and sustainable global technology solutions.
Skills and Competencies
The successful candidate will possess:
- Excellent project management skills, with the ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Strong technical skills, with experience in retail infrastructure, hardware configuration, and store design.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
- Strong problem-solving and analytical skills, with the ability to identify and resolve issues quickly and efficiently.
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As a Technology Installation Manager and Project Manager, you will have access to:
- Comprehensive training programs, designed to help you develop your technical and business skills.
- Mentorship opportunities, with experienced professionals who can provide guidance and support.
- Career advancement opportunities, with the potential to move into leadership roles or specialize in a particular area of interest.
Work Environment and Company Culture
At Workwarp, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to collaborate and connect with colleagues from around the world. We offer:
- Flexible working arrangements, with the ability to work from anywhere and set your own schedule.
- Competitive compensation and benefits package, with opportunities for professional growth and development.
- Recognition and reward programs, designed to recognize and reward outstanding performance and contributions.
Compensation, Perks, and Benefits
We offer a comprehensive compensation and benefits package, including:
- Competitive salary, with opportunities for bonuses and incentives.
- Comprehensive health insurance, with a range of plans to choose from.
- Retirement savings plan, with company matching contributions.
- Flexible paid time off, with opportunities to take time off when you need it.
Conclusion
If you are a motivated and experienced Technology Installation Manager and Project Manager, looking for a new challenge and opportunity to grow your career, we encourage you to apply for this exciting role. With a competitive compensation and benefits package, comprehensive training programs, and opportunities for career advancement, this is an opportunity not to be missed. Don't hesitate, apply today!
Apply Now