Introduction to American Express and Our Mission
At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, upholding our company values and powerful backing promise with integrity and in an environment where everyone feels seen, heard, and valued.
About the Role of a Tele Sales Consultant
We are seeking upbeat, self-motivated, and results-driven individuals to join our dynamic outbound sales team as a Tele Sales Consultant. In this role, you will build relationships with Business Card Members and recommend American Express solutions based on their needs. The primary focus of the Tele Sales Consultant is to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling, using consultative selling skills to provide business solutions through the American Express business suite of products.
Key Responsibilities
- Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.
- Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.
- Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits, and other elements of American Express Small Business products.
- Effectively lead a pipeline of prospective customers, continuously seeking to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.
- Adhere to Blue Box Values, GCS Sales Practices, and Standard Operating Procedure, American Express Leadership Behaviors, and champion compliance within US SME and GCS.
Essential Qualifications
To be successful in this role, you should have:
- Inside Sales experience conducting outbound sales calls, with a consistent record of growing and maintaining business relationships.
- Experience in a cold-calling environment is a plus, as well as experience in a highly regulated industry.
- Financial and business acumen, with knowledge of the various sales cycles and stages.
- Ability to navigate through multiple digital platforms and web-based tools.
- Active listening skills and a consultative approach to client conversations, with strong phone skills and the ability to adapt a message to multiple audiences at various levels.
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in a sales role, preferably in a business-to-business environment.
- Knowledge of American Express products and services, or similar financial products.
- Experience working in a fast-paced, dynamic environment with a focus on customer acquisition and sales growth.
Skills and Competencies
To excel in this role, you should possess:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to think critically and outside the box.
- Ability to work in a team environment, with a focus on collaboration and mutual support.
- Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to helping our colleagues grow and develop in their careers. As a Tele Sales Consultant, you will have the opportunity to be part of a field sales career path program, where you will receive mentorship, training, job shadowing, and leadership support to gain experience as you progress in your sales career. You will also have access to a range of learning and development programs, including online courses, workshops, and conferences, to help you build your skills and knowledge.
Work Environment and Company Culture
At American Express, we pride ourselves on our unique and inclusive company culture. We believe in fostering an environment where everyone feels valued, respected, and supported, and where everyone has the opportunity to thrive. Our colleagues are passionate about their work, and we are committed to providing a workplace that is engaging, challenging, and rewarding. We offer a range of benefits and programs to support our colleagues' physical, financial, and mental well-being, including flexible working arrangements, comprehensive medical and dental benefits, and a range of employee recognition and reward programs.
Compensation, Perks, and Benefits
We offer a competitive salary range of $20.00 to $31.25 hourly, plus sales incentive and benefits. Our benefits package includes:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Conclusion
If you are a motivated and results-driven individual who is passionate about sales and customer acquisition, we encourage you to apply for the Tele Sales Consultant role at American Express. This is a unique opportunity to join a dynamic and inclusive company culture, with a range of benefits and programs to support your career growth and well-being. Don't miss out on this chance to make a significant impact and take the first step towards a rewarding new role. Apply now and join our team of talented and dedicated professionals.
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now Apply Now