At arenaflex, we're on a mission to revolutionize the way companies connect with their customers. As a leading Talent Matching Platform, we partner with innovative companies worldwide to deliver top-notch talent to the right opportunities through AI-driven job matching. We're now seeking a driven and experienced Telematics Customer Support Lead to join our high-impact team in the United States. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you.
**About arenaflex**
arenaflex is a cutting-edge Talent Matching Platform that's changing the game in the recruitment industry. With our AI-driven approach, we connect top talent with the right opportunities, ensuring that companies get the best fit for their needs. Our platform is designed to be user-friendly, efficient, and effective, making it easier for companies to find the right talent and for job seekers to find their dream job.
**Job Description**
As a Telematics Customer Support Lead at arenaflex, you'll be responsible for delivering an outstanding customer experience for our advanced telematics platform. You'll take ownership of support operations, ensuring fast and effective resolution of issues, building scalable support processes, and driving key performance metrics. You'll act as a subject matter expert for both internal and external stakeholders and work cross-functionally to help optimize the platform's success in multiple industries, including trucking, rail, and cold chain logistics.
**Key Responsibilities**
* Serve as a platform expert, clearly articulating capabilities to diverse clients in transportation and logistics sectors.
* Lead and manage the intake and escalation process for customer issues to ensure timely and effective resolution.
* Mentor and coach support and commercial teams to improve operational performance and knowledge sharing.
* Establish and manage KPIs to enhance customer satisfaction, case resolution times, and service quality.
* Facilitate a feedback loop by analyzing support cases and sharing insights with engineering and product teams.
* Support cross-functional collaboration to continuously improve platform usability and performance.
**Requirements**
* Bachelor's degree required.
* Minimum of 6 years of experience in customer success, account management, or senior technical support roles.
* Experience with Salesforce Case Management or similar CRM tools.
* Strong problem-solving and solution-oriented mindset with attention to detail.
* Excellent communication skills and the ability to build relationships with stakeholders at all levels.
* Comfortable working under pressure with professionalism, tact, and diplomacy.
* Experience working with complex or technical software products is highly preferred.
**Benefits**
* Competitive annual salary: $90,263–$157,959
* Fully remote position within the United States
* High-impact role with visibility across departments
* Opportunities for professional growth and internal mobility
* Dynamic and collaborative work environment
* Mentorship and leadership development opportunities
* Exposure to cutting-edge telematics technologies
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Telematics Customer Support Lead, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. You'll also have access to cutting-edge telematics technologies and the chance to make a real impact on our platform's success.
**How to Apply**
If you're a motivated and experienced Telematics Customer Support Lead looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!
**arenaflex Hiring Process**
Our hiring process is designed to be fair, unbiased, and based solely on qualifications and relevance to the job. We use an AI-powered 3-step screening process to select the top candidates for each role. If you're selected, you'll be notified within 7 days. If you don't receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.
**Equal Opportunities Employer**
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon.