Introduction to PerfectServe
PerfectServe is a leading provider of best-in-KLAS assets in clinical communications, scheduling, and patient engagement solutions. As one of the fastest-growing private companies in America, featured on the Inc 5000 list, we have experienced an impressive 88% growth rate over the past three years. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting, advancing patient care and clinical workflows. By joining our team, you will have the unique opportunity to contribute to our vision of providing optimal patient outcomes and faster patient care interventions.
Job Overview
We are seeking a highly skilled and dedicated Tier 1 Support Specialist to join our 24/7/365 support team. As a technical support rockstar, you will play a critical role in supporting and delighting our end-users, including physicians, nurses, and system administrators. Our ideal candidate is a strong technical aptitude, excellent written and verbal communication skills, and a passion for delivering exceptional customer service. If you are a motivated and enthusiastic individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Field incoming client communications via phone, chat, and our online customer portal
- Help end-users administer their PerfectServe applications
- Train end-users on how to best use PerfectServe's phone, mobile, and web applications
- Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
- Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe's end-users
- Build and revise new user accounts based on established standards and best practices
- Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
- Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues
Essential Qualifications
- Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer empathy and exceptional customer service skills
- Access to high-speed internet
- Able to start on January 6, 2025
- Ability to work evenings or overnights and/or weekends
- Willingness to work some holidays
Preferred Qualifications
- Previous experience in a technical support or customer service role
- Familiarity with healthcare technology and clinical communications
- Experience with troubleshooting and resolving technical issues
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
Skills and Competencies
- Strong technical skills and knowledge of software applications
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- High level of customer empathy and exceptional customer service skills
Career Growth Opportunities and Learning Benefits
At PerfectServe, we are committed to the growth and development of our employees. As a Tier 1 Support Specialist, you will have the opportunity to develop your technical skills and knowledge, as well as advance your career in a dynamic and rapidly growing company. Our comprehensive training program will provide you with the skills and knowledge necessary to succeed in your role, and our supportive team environment will encourage you to continue learning and growing.
Work Environment and Company Culture
PerfectServe is a remote-first company, offering a flexible and comfortable work environment that allows you to work from the comfort of your own home. Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction. We are a dynamic and rapidly growing company, and we are committed to creating a work environment that is supportive, inclusive, and fun.
Compensation, Perks, and Benefits
We offer a competitive salary of $19/hour, as well as a comprehensive benefits package that includes health, dental, vision, life, and disability insurance options. Our benefits package also includes a 401K plan with match and immediate vesting, 17 company holidays, 2 floating holidays, and a competitive paid time off policy. We are committed to providing our employees with a comprehensive and supportive benefits package that recognizes their hard work and dedication.
Conclusion
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and supporting the growth and development of a dynamic company, we encourage you to apply for this exciting opportunity. As a Tier 1 Support Specialist at PerfectServe, you will have the opportunity to make a significant impact on our company and our customers, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and contribute to our mission of accelerating speed to care and advancing patient care and clinical workflows.
Submit Your Application
Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
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