**Job Summary:**
Join arenaflex, a leading customer-centric business, as a Work from Home Inbound Customer Service Representative. As a key member of our team, you will be responsible for maintaining positive customer relations by addressing product-related concerns, taking orders, verifying information, tracking packages, and answering customer questions. This seasonal opportunity offers a flexible part-time schedule, competitive pay, and a supportive team environment. If you're looking for a role that fits your schedule and allows you to earn extra cash, apply now to join our team!
**About arenaflex:**
arenaflex is a customer-centric business that supports warehousing, information technology, and contact centers. As an affiliate company of Colony Brands, Inc., one of North America's largest multi-channel direct-marketing companies, we are committed to providing exceptional customer service and supporting the communities we work in. Our team is passionate about delivering outstanding results and fostering a positive work environment.
**Responsibilities:**
As a Work from Home Inbound Customer Service Representative, you will be responsible for:
* Maintaining positive customer relations by addressing product-related concerns, taking orders, verifying information, tracking packages, and answering customer questions
* Working from home, navigating multiple systems, and entering information using your keyboard, including function keys, while speaking with customers on the phone
* Meeting performance metrics and quality standards
* Collaborating with colleagues to resolve customer issues and improve processes
* Participating in ongoing training and development to enhance your skills and knowledge
**Requirements:**
To be successful in this role, you will need:
* A PC or Laptop with:
+ Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
+ Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
+ 8GB RAM or installed memory
+ 10GB of Free Hard Disk Space
* Dedicated High Speed Internet:
+ Internet Download Speed: 10.0 MBPS
+ Internet Upload Speed: 5.0 MBPS
+ Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
* Keyboard: Function Keys (F-Keys)
* Wired USB Headset
* Webcams are recommended (not required)
* Dual monitors recommended (not required)
* Minimum monitor size of 17+ inches recommended (not required)
* External mouse recommended (not required)
**Training Requirements:**
* 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST
* 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST
* Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
**Benefits:**
As a Work from Home Inbound Customer Service Representative with arenaflex, you will enjoy:
* Competitive pay starting at $14.00 per hour
* Upsell commission on top of your hourly rate
* Flexible part-time schedule to fit your needs
* Paid training
* Employee discounts up to 50%
* Booster Discount Certificates that allow employees to purchase company products for free
* Performance-based pay and incentives
* Shift premium pay for 2nd, 3rd, and Weekend shifts
* Holiday pay for employees returning for their fifth consecutive season
* Safety and attendance incentives
* Employee discounts on items ordered from our catalogs and selected Outlet Store
* Employee mini stores with discounted products
* Flexible work schedules
**How to Apply:**
If you're a motivated and customer-focused individual looking for a seasonal opportunity, apply now to join our team! Please visit our website at [insert website URL] to complete your application. You can also call us at 608-328-8480 if you have any questions or need further assistance.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**Note:**
This job posting is only open to candidates 18 years or older living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.
Apply Now