Introduction to blithequark
At blithequark, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle is at the core of our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We empower every member of our team to feel the impact of their role in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.
Job Overview
We are seeking a compassionate and skilled Worklife Customer Support Associate to join our team in a fully remote capacity. As a key member of our Employee Assistance Program (EAP), you will play a vital role in supporting members with the provision and use of our services and resources. Your schedule will be Friday through Tuesday, 8:30 AM to 5:00 PM EST, with the possibility of adjustments based on business needs. The first six weeks of your employment will be dedicated to comprehensive training, ensuring you have the knowledge and skills necessary to excel in this position.
Key Responsibilities
- Determine the purpose of incoming calls by actively listening to and interacting with callers, triaging calls in a professional and timely manner.
- Assess clients' needs, research, and articulate information regarding pertinent EAP/Worklife services and resources.
- Recognize crisis situations, evaluate the need for action, and take steps to minimize risk.
- Perform research in internal databases and online to identify potential providers and resources.
- Enter member information into the appropriate EAP system, documenting comments and information thoroughly and professionally.
- Receive calls transferred from counselors and provide immediate member assistance.
- Schedule appointments for members with counselors.
- Assist team members with necessary activities to effectively respond to member inquiries and requests for services and resources related to various life skills.
- Communicate effectively with all internal stakeholders, utilizing relevant databases to research and identify validated, appropriate member resources.
- Make outbound calls as necessary to identify and assist with securing member resources and/or services.
- Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned.
Essential Qualifications
To be successful in this role, you will need:
- At least 1 year of experience in a call center environment.
- Experience in a social, psychological, or human service field, providing client support.
- A high school diploma or equivalent.
- A reliable, high-speed internet connection (broadband or fiber) with a minimum speed of 25mbps/3mbps, and a hardwired (ethernet) connection.
Preferred Qualifications
While not required, the following qualifications are preferred:
- A Bachelor of Arts or Bachelor of Science degree.
- Advanced education or certifications in a related field.
Skills and Competencies
To excel in this position, you will need to possess:
- Excellent communication and interpersonal skills.
- The ability to work in a fast-paced, dynamic environment.
- Strong problem-solving and critical thinking skills.
- Compassion, empathy, and a commitment to delivering exceptional customer service.
- Proficiency in using internal databases and online resources to research and identify member resources.
Career Growth and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Worklife Customer Support Associate, you will have access to:
- Comprehensive training and onboarding programs.
- Ongoing education and development opportunities.
- Career advancement possibilities within the company.
- A supportive, collaborative work environment that encourages innovation and creativity.
Work Environment and Company Culture
Our company culture is built on a foundation of heart, empathy, and compassion. We believe in empowering our employees to make a difference in the lives of our members and in their own communities. As a fully remote team member, you will be part of a dynamic, distributed workforce that values flexibility, autonomy, and teamwork.
Compensation, Perks, and Benefits
We offer a competitive pay range of $18.50 to $35.29 per hour, depending on experience and location. In addition to your base salary, you will be eligible for a range of benefits, including:
- Medical, dental, and vision benefits.
- A 401(k) retirement savings plan.
- An Employee Stock Purchase Plan.
- Term life insurance.
- Short-term and long-term disability benefits.
- Paid Time Off (PTO) and paid holidays.
- Access to numerous well-being programs, education assistance, and free development courses.
- A discount program with participating partners.
Conclusion
If you are a compassionate, skilled, and dedicated professional looking to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Worklife Customer Support Associate at blithequark, you will be part of a team that is committed to delivering exceptional service, support, and care to our members. Join us in our mission to bring heart to every moment of health, and take the first step towards a rewarding and fulfilling career.
Apply Now