Athelas is dedicated to simplifying healthcare through innovative AI solutions. The Field Sales Representative role focuses on engaging with customers, activating revenue cycle management services, and ensuring client satisfaction through effective communication and operational execution.
Responsibilities
- Run cold outreach with customers via phone/demo call
- Be able to determine territories that have large private practices as a customer base
- Visiting customers in the field to activate RCM in person
- Understand the business in-and-out to be proactive about solving emerging problems
- Own execution and outcomes
- Drive operational metrics (process throughput, defect rate, etc.)
- Experience in conducting customer onboarding calls for new user setup
- Running business reviews/check-ins to monitor usage metrics
- Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices
Skills
- 1-2 years of experience in Sales, Account Management, Customer Success, or Operations at a fast-paced SaaS tech company (Ideally in healthcare tech)
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
- Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
- Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
- Comfortable with 50% travel
- Proficiency in SQL, Retool, and Google Suite is a plus
Company Overview
Athelas develops technology to monitor chronically ill patients in their homes. It was founded in 2016, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://athelas.com/.
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