Join Our Team: Field Service Coordinator - Care Coach 1
Are you passionate about making a positive impact on people's lives? Do you have a strong background in healthcare and case management? Are you looking for a challenging and rewarding role that allows you to work remotely? If so, we have an exciting opportunity for you to join our team as a Field Service Coordinator - Care Coach 1 at Humana.
About Humana
Humana Inc. (NYSE: HUM) is a leading health and wellness company committed to putting health first for our teammates, customers, and company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health. Our goal is to deliver the care and service they need, when they need it.
Job Summary
As a Field Service Coordinator - Care Coach 1, you will play a critical role in assessing and evaluating members' needs and requirements to achieve and/or maintain an optimal wellness state. You will guide members and their families toward and facilitate interaction with resources appropriate for their care and well-being. This role involves meeting members in their location, spending quality time assessing their needs and barriers, and connecting them with quality services to promote their ultimate well-being and drive health outcomes.
Key Responsibilities
- Administer initial and ongoing long-term services and support (LTSS) related assessments through person-centered thinking approaches.
- Contact members both telephonically and/or in-person to establish goals and priorities, evaluate resources, develop a plan of care, and identify LTSS providers and community partnerships to provide a combination of services and supports that best meet the needs and goals of members and caregivers.
- Develop and continuously modify the Service Plan and involve applicable members of the care team in care planning.
- Support members through navigation of their LTSS and related environmental and social needs.
- Utilize available information pertaining to members to prevent the need for administration of duplicative assessments.
- Focus on supporting members and/or caregivers in accessing long-term services and support, social, housing, educational, and other services, regardless of funding sources.
- Assist members in maintaining Medicaid eligibility.
- Collaborate with Medical Director/Geriatrician/Care Coordinator as deemed necessary to ensure cohesive, holistic service delivery and support positive member outcomes.
Requirements
Qualifications
To be considered for this role, you must meet one of the following qualifications:
- Individual continuously employed as a care manager by an Area Agencies of Aging since June 30, 2018.
- Unrestricted Licensed Registered nurse, a licensed practical nurse, or an associate's degree in nursing with at least one (1) year of experience serving the program population.
- Bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing, or Health & Human Services with at least (2) years of experience.
- Bachelor's degree in any field with a minimum of two (2) years full-time, direct service experience with older adults or persons with disabilities.
- Master's degree in Social Work, Psychology, Counseling, Gerontology, Nursing, or Health & Human Services with at least (2) years of experience.
- Associate's degree in any field with a minimum of four (4) years full-time, direct service experience with older adults or persons with disabilities.
Additional Requirements
- Prior experience in healthcare and/or case management.
- Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
- Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
- Proven ability of critical thinking, organization, written and verbal communication, and problem-solving skills.
- Ability to manage multiple or competing priorities in a fast-paced environment.
- Ability to use a variety of electronic information applications/software programs, including electronic medical records.
- Must perform job responsibility in Indiana.
- Ability to work Monday-Friday 8:00am-5:00pm.
Preferred Qualifications
- Bilingual (English/Spanish).
- Bilingual (English/Burmese).
- Nursing home diversion or long-term care case management experience.
- Experience with Medicare & Medicaid recipients.
- Experience with electronic case note documentation and documenting in multiple computer applications/systems.
- Experience working with the geriatric population.
- Experience with health promotion, coaching, and wellness.
- Knowledge of community health and social service agencies and additional community resources.
- Experience working with a Waiver Program.
What We Offer
Compensation and Benefits
We offer a competitive salary range of $47,700 - $65,600 per year, depending on experience and qualifications. Our benefits package includes:
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
- Short-term and long-term disability.
- Life insurance.
Work Environment and Culture
We offer a remote work opportunity with a flexible schedule. Our company culture values diversity, equity, and inclusion. We are committed to creating a work environment that is welcoming, inclusive, and supportive of all employees.
How to Apply
If you are passionate about making a positive impact on people's lives and have a strong background in healthcare and case management, we encourage you to apply for this exciting role. Please submit your application, including your resume and cover letter, to be considered for this opportunity.
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Equal Opportunity Employer
Humana is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds.
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