Remote, US)
We are looking for a Field Service Coordinator for a large technology company. In this role, you will manage global field service events in coordination with cross-functional internal and external teams to drive quality case handling by coordinating with field-based personnel and spare parts from the point that a new requirement is raised through to conclusion within defined SLA's and according to company processes.
This is a 6-month contract (extensions possible), 40 hr/week, remote role in the US.
This is a W2 role as a Stage 4 Solutions employee. Health benefits and a 401K are offered.
Must work from .
Responsibilities:
- Effectively manage multiple field service events, coordinate resources, and meet deadlines within defined SLAs.
- Support the resolution of customer complaints by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
- Quickly identify issues, analyze potential solutions, and implement corrective actions to resolve escalations and customer complaints.
- Manage the RMA process for the replacement of defective replacement hardware parts in the field outside of the normal break-fix activities.
- Monitoring, identifying, and responding to events affecting customer data storage appliances and services, and managing field-based escalations, ensuring a satisfactory conclusion is achieved.
- Ensuring that assigned field resources are adhering to proper service management and service delivery processes and practices.
Requirements:
- 1+ year experience in a Field Service role
- Familiarity with CRM tools, hardware systems, and service delivery processes
- Ability to interact with customers, vendors, and clients in a professional manner; articulate well in English (other languages such as Spanish and Portuguese would be advantageous)
Please submit your resume to our network at (please apply to the Field Service Coordinator Technology (Remote, US) role).
Please feel free to forward this project opening to others who may be interested.
Compensation: $24/hr - $25/hr
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