FanDuel Group is the premier mobile gaming company in the United States and Canada. They are seeking a Fraud and Risk Support Associate responsible for reviewing and resolving customer fraud contacts while providing outstanding support to sports fans.
Responsibilities
- Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts
- Deliver outstanding fraud support to our growing community of avid sports fans
- Conduct customer identity verification and document authentication
- Assist in occasional reviews of reporting to identify, escalate, and resolve suspicious activity
- Perform account due diligence to mitigate loss
- Assist in the resolution of chargebacks and/or player disputes as needed
- Assist in the detection of fraud trends using various tools and systems
- Assist with monthly Fraud Support KPIs by organizing data to help improve operational performance and meet team support goals
Skills
- Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields
- Excellent verbal and written communication skills
- Basic understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems
- Basic analytical problem-solving skills
- Availability to work flexible hours that include nights and weekends
- Fraud and Risk Support Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment
- Experience with help desk software (ZenDesk, Oracle etc.)
- Experience with payment processors (Braintree, PayPal etc.)
- Passion for sports and/or gaming industry is a plus
Benefits
- We offer amazing benefits above and beyond the basics.
- We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
- We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more.
- This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits.
- This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.
- This role includes paid personal time off and 14 paid company holidays.
- FanDuel offers paid sick time in accordance with all applicable state and federal laws.
Company Overview
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