Front Desk Welcome Staff – Amazon Store

Job Description The Hatfield Rally House is a brand-new, climate-controlled 58,000 sq. ft. indoor tennis and pickleball facility opening in November 2025. We serve athletes of all ages and skill levels with a variety of offerings including court rentals, lessons, leagues, and tournaments. We’re building a welcoming, energetic environment where great service and great sports go hand-in-hand. Position Overview As Front Desk Staff, you’ll be the first point of contact for members and guests. You’ll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. We’re looking for friendly, reliable, and tech-savvy team players who are passionate about sports, fitness, and excellent service. Key Responsibilities • Greet and check in members and guests in a friendly, professional manner • Answer phones, respond to emails, and provide information about programs, bookings, and memberships • Assist with court reservations, event sign-ups, and POS transactions • Keep the front desk and lobby area clean and organized • Open or close the facility depending on shift assignment • Monitor activity and enforce facility rules and safety policies • Support staff and coaches during events, clinics, and tournaments • Assist with basic administrative duties as assigned Qualifications • Customer service or front desk experience preferred • Comfortable with computers, reservation systems, and payment processing • Strong communication and problem-solving skills • Friendly, team-oriented, and dependable • Ability to multitask in a busy environment • Must be able to work flexible hours, including evenings and weekends • Must be 18 years or older Plus if You Have • Experience in a sports or recreation environment • Knowledge of tennis or pickleball • CPR/First Aid certification (or willingness to get certified) Perks • Free or discounted court time • Branded HRH staff gear • A fun, supportive work environment with opportunities to grow Pay Range $16-$18/hour depending on experience JobiqoTJN. Keywords: Receptionist, Location: Hatfield, MA - 01038