About the position
The Front End Pharmacy Technician position at Walgreens is a remote role based in Pennsylvania, responsible for entering new prescriptions, processing exceptions, and communicating with physician offices and patients. The technician also assists with back-end operations as needed, ensuring quality assurance and support for specialized pharmacy programs.
Responsibilities
- Enter patient demographics and prescriptions into the data processing system. ,
- Process exceptions and make contact with physician offices and patients. ,
- Assist in back-end efforts such as picking, packing, and manifesting based on business needs. ,
- Provide pharmacist call back and/or patient quality assurance support. ,
- Load insurance plans and coordination of benefits for new patients/referrals. ,
- Participate in the review/audit of test claims for new patients/referrals. ,
- Handle processing of reorders and email distribution as needed. ,
- Perform image indexing and AE report filing. ,
- Provide primary support and expertise for specialized programs such as ETT or Pharma.
Requirements
- High school diploma or GED from an accredited school. ,
- Active pharmacy technician license or certification as required by state Board of Pharmacy. ,
- 1 year of work experience in healthcare, specialty pharmacy, PBM, and/or call center settings. ,
- Experience providing customer service to internal and external customers.
Nice-to-haves
- Good verbal and written communication skills. ,
- Interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
Benefits
- Health insurance ,
- Dental insurance ,
- 401k ,
- Paid holidays ,
- Flexible scheduling