This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Apply Now
Role Description
This role involves operational excellence and continuous improvement in incident management.
- Be the First Line of Defense For Incidents: Perform initial troubleshooting/triage tasks as documented in runbooks, and escalate when necessary.
- Lead Incident Management and Evangelize Operational Excellence: Command incidents by leading a cross-functional team of responders and driving continuous improvement.
- Be a primary stakeholder and participant in an on-call rotation; off-hours work supporting incidents is expected.
- Be a Trusted Advisor for Problem Management: Collaborate with Engineering teams to follow up on Major incidents with Problem Reports.
- Drive Business-Critical Outcomes: Measure key performance metrics, such as Service Level Agreements and Mean Time Between Failures.
- Refine and Document Processes: Develop and maintain up-to-date operational procedures, including runbooks.
- Build a Collaborative Culture: Foster strong relationships within the team and across departments.
Qualifications
- Bachelor’s degree in a technical field or 4 years of equivalent experience in system administration, infrastructure engineering, or similar roles; certifications are a plus.
- Intermediate level experience in Windows and Linux environments, scripting (PowerShell, Python) or coding (e.g. .Net), database management (e.g., Microsoft SQL Server).
- Intermediate level experience of Amazon Web Services and containerization technologies including Kubernetes.
- Ability to think clearly and take decisive action under pressure.
- Excellent communication skills.
Benefits
- Comprehensive and competitive benefit programs including maternal & paternal leave and paid sabbatical.
- Plans to help ensure financial security today and in the years ahead.
- Base pay range for this position is expected to be between $100,000 - $173,000.
- Total compensation package may include a target bonus and restricted stock units.
- Full range of medical, financial, and/or other benefits including 401(k) eligibility and various paid time off benefits.
Apply Now