Welcome to arenaflex – Transforming Clinical Imaging Worldwide
At arenaflex, we empower leading healthcare organizations across the globe with vendor‑neutral imaging software that standardizes workflows, simplifies complex clinical scenarios, and ultimately delivers more precise, personalized patient care. Our flagship platform, trusted by radiation oncology departments in Australia, New Zealand, and the United States, brings together dosimetrists, physicists, clinicians, and administrators on a single, intuitive interface.
We believe that signing a contract is just the beginning of a collaborative journey. The heart of our strategy is a devoted, thriving customer community—and that’s where you come in. As a Clinical Customer Success Manager, you will be the trusted partner who helps our clients unlock the full value of arenaflex’s solutions, driving adoption, innovation, and long‑term satisfaction.
Why This Role Matters
The radiation oncology market is evolving rapidly. New treatment modalities, tighter regulatory requirements, and heightened patient expectations demand software that is both powerful and adaptable. arenaflex is at the forefront of this evolution, and we need a dynamic professional who can:
- Build deep, strategic relationships with key stakeholders across Australia, New Zealand, and the U.S.
- Translate complex clinical workflows into actionable adoption plans.
- Identify opportunities for cross‑selling, upselling, and service‑contract renewals.
- Serve as the voice of the customer within our product and engineering teams.
Key Responsibilities
Customer Account Management
- Serve as the primary point of contact for radiation oncology sites in Australia and New Zealand, managing both remote and on‑site engagements.
- Conduct regular business reviews, health checks, and strategic planning sessions to ensure customers extract maximum value from arenaflex solutions.
- Travel internationally (up to 30% of the time) with a valid passport, providing on‑site training, implementation support, and issue resolution.
- Support U.S. sites as business needs arise, ensuring continuity across geographic regions.
Relationship Building & Advocacy
- Identify and engage critical stakeholders—dosimetrists, medical physicists, department heads, and IT administrators—to champion product adoption.
- Proactively surface challenges and collaborate with internal teams to deliver timely solutions.
- Capture detailed customer feedback in our CRM system, turning insights into product enhancements.
Clinical Expertise & Product Knowledge
- Develop a robust understanding of radiation oncology clinical and anatomical workflows.
- Maintain expert‑level proficiency with arenaflex’s imaging and treatment planning software, staying current on new releases and feature sets.
- Deliver tailored training sessions—live, virtual, and on‑site—to ensure users are confident and competent.
Revenue Growth & Contract Management
- Drive renewal of service and maintenance contracts, meeting or exceeding renewal targets.
- Identify cross‑sell and upsell opportunities based on evolving clinical needs, contributing to the company’s growth objectives.
- Collaborate with sales, finance, and legal teams to negotiate terms that balance customer value and business profitability.
Cross‑Functional Collaboration
- Work closely with product management, engineering, and professional services to relay customer requirements and influence roadmap decisions.
- Participate in global team meetings—often outside standard U.S. business hours—to synchronize efforts with colleagues in other regions.
- Provide regular status reports to leadership on account health, adoption metrics, and upcoming renewal pipelines.
Essential Qualifications
- Minimum 5 years of experience in customer success, account management, or a related client‑facing role within a clinical or healthcare environment.
- Demonstrated ability to build and sustain strategic relationships with senior clinical stakeholders.
- Strong understanding of radiation oncology workflows, terminology, and the roles of dosimetrists, physicists, and clinicians.
- Proficient with Customer Relationship Management (CRM) platforms and other IT tools that support business processes.
- Exceptional verbal and written communication skills; ability to convey technical concepts to non‑technical audiences.
- Outstanding time‑management and organizational abilities; adept at juggling multiple priorities across time zones.
- Willingness and ability to travel internationally up to 30% of the time, with a valid passport.
Preferred Qualifications
- Bachelor’s degree in Health Sciences, Business Administration, Information Technology, or a related field (preferred but not required).
- Previous experience with imaging or treatment planning software in a radiation oncology setting.
- Familiarity with regulatory standards such as HIPAA, GDPR, or local health data protection laws.
- Experience operating in a fast‑growing, technology‑driven environment, preferably within a SaaS or cloud‑based company.
- Fluency in additional languages spoken in Australia or New Zealand (e.g., Maori, Samoan) is a plus.
Core Skills & Competencies for Success
- Customer‑Centric Mindset: An unwavering focus on patient outcomes and clinician satisfaction.
- Strategic Thinking: Ability to develop long‑term account plans that align arenaflex capabilities with evolving clinical objectives.
- Problem Solving: Proactive identification of potential roadblocks and swift coordination of cross‑functional resources.
- Technical Acumen: Comfort navigating complex software platforms, troubleshooting basic technical issues, and presenting new features effectively.
- Influence & Negotiation: Persuasive communication that drives adoption while respecting the unique constraints of each healthcare institution.
- Collaboration: Seamless teamwork with global colleagues, sharing knowledge, and fostering a unified customer experience.
- Data‑Driven Decision Making: Use of analytics and CRM data to track usage, health scores, and renewal likelihood.
Career Growth & Learning Opportunities
At arenaflex, we invest heavily in the professional development of our team members. As a Clinical Customer Success Manager, you will have access to:
- Ongoing clinical education programs, including certifications in radiation oncology and medical imaging.
- Advanced training on arenaflex product roadmaps, AI‑enhanced imaging tools, and emerging treatment modalities.
- Mentorship from senior leaders across product, sales, and operations.
- Opportunities to transition into senior account leadership, global program management, or product strategy roles.
- Attendance at industry conferences (e.g., ASTRO, AAPM) to network and stay abreast of best practices.
Work Environment & Culture at arenaflex
We foster an inclusive, high‑performing culture where curiosity, collaboration, and compassion thrive. Our global teams work in flexible, hybrid environments that balance remote productivity with occasional on‑site collaborations. Key cultural pillars include:
- Patient‑First Philosophy: Every decision is measured against the impact on patient care.
- Innovation‑Driven Mindset: We reward creative problem‑solving and encourage experimentation.
- Diversity & Inclusion: A workforce reflecting a wide range of backgrounds, perspectives, and experiences.
- Transparency & Trust: Open communication channels between leadership, teams, and customers.
- Work‑Life Harmony: Flexible scheduling, generous paid time off, and support for personal well‑being.
Compensation, Perks & Benefits
We offer a competitive salary range of $72,000 – $108,000 annually, commensurate with experience, qualifications, and location. In addition to base pay, eligible candidates may receive:
- Performance‑based bonuses or long‑term incentive plans.
- Comprehensive health benefits, including medical, dental, vision, and mental‑health coverage.
- Retirement savings plans with employer matching contributions.
- Life, disability, and accident insurance.
- Paid parental leave, generous paid time off, and holiday schedules.
- Tuition reimbursement for continued education and professional certifications.
- Employee assistance programs and wellness initiatives.
How to Apply
If you are a results‑oriented, patient‑focused professional ready to shape the future of radiation oncology imaging, we want to hear from you. Join arenaflex and become a critical partner in delivering life‑changing care to patients worldwide.
Click the link below to submit your application. We review candidates on a rolling basis, so early submission is encouraged.
Equal Opportunity Statement
arenaflex is proud to be an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law.
Legal & Compliance
All candidates must be legally authorized to work in the United States. Employment is contingent upon successful completion of required background checks and, where applicable, drug screening.
Apply Now