Job Description:
• Transform the clinical care to patients in primary care as a Health and Wellness Coach (HWC)/ Virtual Group Visit Coordinator (VGVC).
• Work closely with primary care providers and patients to set behavior change goals in a group setting and with patients 1 on 1.
• Follow up with patients, provide educational materials, collaborate on workflows, and assist with scheduling appointments.
• Supplement physician- and nurse practitioner-led VGVs with individualized coaching plans.
• Develop ongoing relationships with patients and support them in achieving behavior changes.
• Facilitate and assist in the implementation of Virtual Group Visits (VGVs).
• Communicate with patients to increase engagement and provide health updates.
Requirements:
• Bachelor's Degree Related Field of Study: Required
• The National Board Certified Health and Wellness Coaching (NBC-HWC) Certification: Required
• Experience in health promotions/education setting, counseling on health topics such as nutrition, exercise, cholesterol, hypertension, stress, and diabetes.
• 2-3 years preferred
• Excellent customer service skills.
• Excellent listening skills.
• Outstanding communication skills in all formats - virtual, phone, electronic, in-person.
• Strong clinical and analytical skills in assessing patient health needs, including medical, social and behavioral health aspects.
• Ability to multitask and change priorities to best meet patients’ and teams’ needs.
• Proven ability to handle sensitive information in a discrete manner.
• Proven ability to work independently and as part of a team.
• Proven ability to perform well under pressure and in an ever-changing environment.
• Self-starter; ability to organize and prioritize tasks.
• Ability to innovate, think outside of the box and improve processes.
• Competent with Zoom as well as Microsoft Office desktop applications; familiar with database management software.
• Competency using the Internet to conduct research as needed.
• Proven level of professionalism to interact effectively with all levels of administration.
• Basic knowledge of chronic diseases, especially hypertension, hypercholesterolemia, diabetes, and pre-metabolic syndrome.
• Knowledge in fitness and nutrition preferred, and will potentially work with a nutritionist and physical therapist to assist in care plans.
Benefits:
• Health insurance
• 401(k) matching
• Flexible working hours
• Paid time off
• Remote work options
• Professional development opportunities
• Recognition programs