Role Description
The Associate Director, Performance Excellence, will build and lead a new centralized performance management function within Humana MarketPoint. This leader will:
• Develop a consistent approach for measuring MarketPoint performance.
• Align metrics across all channels.
• Ensure clear visibility from enterprise results down to frontline activity.
• Design the performance reporting framework used by leadership.
The Associate Director will oversee a small team of Channel Performance Leads and partner closely with MarketPoint VPs, Data & Analytics, Finance, and Operations to drive accountability, insights, and data-driven decision-making.
This role is high visibility, frequently engaging with the SVP, VPs, and cross‑functional leaders to:
• Guide business conversations.
• Surface risks/opportunities.
• Support compensation, performance planning, and Business Reviews.
Qualifications
• Bachelor's degree in Business, Analytics, Finance, or a related field.
• 5+ years of experience in performance management, strategy, and/or operations.
• 3+ years experience in financial analytics.
• 3+ years of leadership experience, including managing teams or leading cross-functional initiatives.
• Demonstrated ability to present insights and recommendations to executive-level leaders.
• Expertise in performance reporting, KPI development, forecasting, and diagnostic analytics.
• Strong communication and executive storytelling skills, with the ability to turn data into clear narratives.
• Experience working in complex, matrixed organizations.
• Proficiency with data visualization tools (Power BI, Excel, etc.).
Requirements
• Prior experience in Medicare Advantage, insurance distribution, health insurance, or regulated industries.
• Experience designing enterprise-level scorecards, performance dashboards, or KPI frameworks.
• Experience with compensation analysis, target-setting, incentive modeling, or financial performance reporting.
• Proven success standing up new teams, capabilities, or programs.
• Deep understanding of sales organizations, field performance, and channel dynamics.
• Strong consulting skills (problem diagnosis, influence, structured thinking).
• Familiarity with LTV (lifetime value) modeling or agent/producer performance data.
Benefits
• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities supporting whole-person well-being.
Company Description
Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.