[Hiring] Contact Center Representative @Advantmed

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description • Conduct outbound survey calls to members who were scheduled for in-home health risk assessments. • Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback. • Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process. • Probe for any additional comments or suggestions that could enhance future experiences. • Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform. • Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments. Qualifications • Bilingual in both Spanish and English • Must have a Windows-based laptop/desktop with video-calling capabilities • Eligible to work and perform job responsibilities within the United States Requirements • Availability for shifts from 7:00 AM – 12:00 PM PST or 12:00 PM – 5:00 PM PST • Immediate availability Benefits • Hourly rate of $13/hour Company Description Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. • Founded in 2005 • Based in Orange County, California • Partners with managed care organizations to deliver tailored capabilities • Focus on risk analytics, NCQA-certified HEDIS® software, medical record retrieval, and provider education • HITRUST certified with all data residing within the United States Apply tot his job