Role Description
As a Customer Service Representative, you will:
• Serve as the primary contact for customers via inbound phone calls.
• Address inquiries about the program and troubleshoot issues with customers’ online portals.
• Strive for first-call resolution to provide exceptional customer service.
• Use problem-solving skills to identify root causes and find solutions using company tools.
• Meet quality, schedule adherence, and call handling time standards.
• Mentor and guide less experienced team members as needed.
• Perform other related duties as assigned.
Qualifications
• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Ability to navigate multiple screens and multitask efficiently.
• Excellent communication skills.
• Willingness to learn and receive feedback.
• Proficiency with computers, including Microsoft Office Suite.
• Ability to adapt to new technologies quickly.
• Typing speed of 25 WPM with 95%+ accuracy.
• Comfortable appearing on live video calls in a distraction-free workspace.
• Ability to work independently and collaboratively in a team environment.
Requirements
• Internet access via cable or fiber provider.
• Minimum upload speed: 5 Mbps.
• Minimum download speed: 10 Mbps.
• Ethernet connection to internet source required.
• Dedicated, secure office space with no visible monitors to outsiders.
• Quiet environment where customer conversations cannot be overheard.
Benefits
• $16.90/hour pay rate.
• Full-time, 40-hour workweek schedule.
• 100% paid training with ongoing refreshers.
• Optional medical, dental, vision, and life insurance benefits (effective after one full calendar month).
• Referral program: Earn $20 per paycheck for every referral hired, with no cap!
• Discounted cell phone plan via T-Mobile: $25/month for unlimited talk, text, and data. Up to 5 lines available.
• Opportunities for professional growth and advancement.
• The convenience and benefits of 100% remote work—save time, money, and reduce environmental impact.