Under the direct supervision of the Vice President, Human Resources/Risk Management, the Human Resources Support Specialist provides a variety of customer support services for the department.
In the performance of these duties, the HR Support Specialist maintains strict confidentiality of all information and exhibits through his/her work the values consistent with the mission of Insight Hospital & Medical Center. The HR Support Specialist provides high-quality service to all customers.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Provides service to customers:
- Greets all walk-in customers (applicants, employees, guests, etc.) and responds to routine requests in a timely and professional manner.
- Answers Human Resources department phone lines in a professional and friendly manner.
- Takes messages and refers calls to appropriate staff members promptly.
- Retrieves, responds to, and/or appropriately directs Human Resource voice mail messages accordingly.
- Distributes Human Resources information and forms to customers.
- Reviews submitted forms to ensure that all information and signatures are complete.
- Assists in communicating benefits information and interpreting human resources policies and procedures.
- Responds to employment verification requests following Hospital policy
- Prepares and mails employee anniversary cards monthly.
- Collects and distributes mail. Order, receive, and distribute routine supplies for the department.
- Coordinates maintenance and upkeep of departmental machines (i.e. copier, fax, etc.)
Assist with recruitment functions:
- Prepares and mails application acknowledgments bi-weekly.
- Administers skill tests to applicants.
- Schedules newly hired employees for pre-employment processing and Hospital orientation.
- Distributes, collects, and reviews all employment-related documents.
- Verifies employment eligibility and completes I-9 forms.
- Coordinates reference and criminal background check processes.
- Photocopies supporting documentation (i.e., licensure).
- Issues hospital identification badges.
- Prepares official personnel files.
- Maintains master files for applications, I-9 forms, and other human resource documents.
Assists with various departmental-related duties:
- Coordinates the retrieval and return of terminated employee files as needed.
- Enters New Employee Orientation (NEO) attendees in the Health Stream System application.
- Maintains and enters employee parking information in access.
- Prepares check requisitions and purchase orders.
- Assigns lockers and issues uniform vouchers.
- Completes special projects and performs other related duties as assigned.
Required Knowledge, Skills, and Abilities:
Knowledge:
- High School Diploma required
- Five years of customer experience required; specific human resources experience preferred; OR any similar combination of education and experience.
Skills:
- Excellent interpersonal and customer service skills required.
- Proficient in Microsoft Office Suite required and prior experience with an HRIS database preferred.
Abilities:
- Ability to learn and adapt to new computer systems is preferred.
- Professionalism and confidentiality are required.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift or push/pull up to 25 pounds
Insight is an equal opportunity employer and values workplace diversity!
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