Join the American Red Cross as a Service Agent I and Make a Difference in Your Community
The American Red Cross, a leading humanitarian organization, is seeking a highly motivated and customer-focused individual to join our team as a full-time temporary Service Agent I. As a Service Agent I, you will play a critical role in recruiting blood donors and providing exceptional customer service to ensure a positive experience for our donors.
About the American Red Cross
The American Red Cross is a non-profit organization that provides critical services to the community, including blood donation, disaster relief, and emergency assistance. Our mission is to prevent and alleviate human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. As a Service Agent I, you will be an integral part of our team, working to ensure that our blood donation programs are successful and that our donors receive the highest level of service.
Position Overview
This is a remote position that requires a high level of self-motivation, discipline, and excellent communication skills. As a Service Agent I, you will work from home and be responsible for contacting blood donors via telephone to recruit them for blood donation. You will be required to work a set schedule, which includes evening and weekend shifts, and participate in a 2.5-week training program.
Key Responsibilities
- Contact blood donors by telephone using a dialer system to recruit for blood donation.
- Use multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls.
- Schedule appointments while providing a positive service experience to maximize donor show rates.
- Follow a process and appropriate scripting for conducting calls with donors to ensure a consistent donor experience.
- Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals.
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and ensure sufficient donor availability.
- May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
- Respond to or transfer inbound calls to the appropriate party.
- Perform other related duties as assigned.
- May coordinate support of community and business donor groups to assure a positive image of the ARCBS.
Requirements and Qualifications
To be considered for this role, you must meet the following requirements:
- At least 1 year of customer service experience (call center experience is preferred but not required).
- Sales experience is highly preferred.
- Ability to work a set schedule, including evening and weekend shifts, without any time off during the first 90 days.
- High-speed internet services at home.
- Ability to participate in a 2.5-week training program, with the first 3 days held at our Donor Client Service Center.
We are looking for individuals who are:
- Excellent communicators with strong interpersonal skills.
- Able to work in a fast-paced environment and meet productivity standards.
- Customer-focused and able to provide a positive service experience.
- Able to work independently with minimal supervision.
- Proficient in using multiple computer systems simultaneously.
What We Offer
We offer a competitive salary of $12.52 per hour, with a $2.00 shift differential. In addition, we are offering a $1000 bonus for all candidates who are hired and complete the mandatory 90-day probationary period, and an additional $1000 upon 6 months of service.
Work Schedules
We currently offer two work schedules:
- Sunday 11:30 AM to 8:00 PM, Monday to Thursday 12:00 PM to 8:30 PM (off Friday and Saturday).
- Tuesday, Wednesday, and Thursday 10:30 AM to 8:30/8:00 PM, Friday 9:00 AM to 5:30 PM, Saturday 9:00 AM to 1:00 PM (off Sunday and Monday).
Training schedule: Monday to Friday, 8:00 AM to 4:30 PM (off Saturday and Sunday).
Career Growth Opportunities and Learning Benefits
As a Service Agent I, you will have the opportunity to develop new skills and gain experience in a dynamic and fast-paced environment. You will be working with a talented team of professionals who are dedicated to providing exceptional customer service and ensuring the success of our blood donation programs. You will also have the opportunity to advance your career within the organization and take on new challenges.
Work Environment and Company Culture
As a remote worker, you will be working from home and will be required to have a dedicated workspace with minimal distractions. We are committed to providing a supportive and inclusive work environment that values diversity and promotes a culture of excellence.
Ready to Apply?
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply now! Please visit our website at www.redcross.org/Careers to complete your application. Use the requisition numbers below to apply for the specific schedule you are interested in:
- Sunday to Thursday schedule: https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Charlotte-NC/Service-Agent-I-Sun-Thurs_RC42365
- Tuesday to Saturday schedule: https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Charlotte-NC/Service-Agent-I--Tues--Sat_RC42367
We are excited to review your application and discuss this opportunity further. Thank you for considering a career with the American Red Cross!
Apply Now