About Us
We're a dynamic and forward-thinking organization making a tangible difference in the industrial sector. Our team is passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. We're committed to fostering a culture of excellence, collaboration, and continuous learning, where our employees can thrive and reach their full potential.
Job Overview
We're seeking a highly motivated and detail-oriented Sales Support Coordinator to join our team. As a Sales Support Coordinator, you'll play a crucial role in assisting our outside sales team in driving customer satisfaction and business growth. This is an exciting opportunity to leverage your excellent communication skills, natural curiosity, and problem-solving abilities to make a real impact in the industrial sector.
Key Responsibilities
- Support Outside Sales Team: Assist outside sales representatives by managing day-to-day administrative tasks, ensuring all relevant information is available for sales calls and meetings.
- Lead Management: Assist in identifying and qualifying sales leads, conducting research, and gathering relevant data to pass on to the outside sales team.
- Documentation and Reporting: Maintain and organize sales records in CRM, customer databases, and sales reports. Assist in preparing presentations for the sales team.
- Problem Solving: Proactively address customer issues by investigating problems and providing solutions, escalating to the appropriate team members when necessary.
- Collaborate with Internal Teams: Work closely with fabrication, logistics, and inside sales to ensure smooth order fulfillment and delivery.
- Support Sales Campaigns: Participate in sales promotions, marketing campaigns, and trade shows, as needed, to help generate leads and support the sales pipeline.
Qualifications
To succeed in this role, you'll need to possess the following qualifications:
- Strong Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex ideas and concepts in a clear and concise manner.
- Confidence and Curiosity: Confidence in asking questions and seeking clarification to ensure the best outcomes for customers and the sales team, with a natural curiosity about the industrial sector and product offerings.
- Organizational Skills: Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity with CRM systems a plus.
- Team Player: A team player with a proactive attitude, able to work collaboratively with internal teams to achieve common goals.
Preferred Qualifications
While not required, previous experience in a sales support, customer service, or administrative role, particularly in the industrial sector, is a plus.
Working Conditions
This is a full-time position based in our RGA store, with the possibility of remote work. You'll be subject to both inside and outside environmental conditions, with regular exposure to moving mechanical parts, fumes or airborne particles, and outside weather conditions. You'll also be required to travel 50% of the time for meetings, events, or customer site visits.
Career Growth Opportunities and Learning Benefits
We're committed to helping our employees grow and develop their careers. As a Sales Support Coordinator, you'll have access to:
- Training and Development Programs: Regular training sessions, workshops, and conferences to help you develop your skills and knowledge.
- Mentorship and Coaching: One-on-one mentorship and coaching to help you achieve your career goals.
- Opportunities for Advancement: Opportunities to move into leadership roles or take on new challenges within the company.
Compensation, Perks, and Benefits
We offer a competitive salary, plus a range of benefits and perks, including:
- Employee Stock Ownership Program (ESOP): The opportunity to become an employee owner and set yourself up for financial success long-term.
- Full Benefits: Medical, dental, vision, disability, life insurance, 401k, paid time off, paid holidays, and more.
- Learning Opportunities: The chance to add to your skills and increase your value as an employee.
- Advancement Opportunities: The possibility of advancement and career growth within the company.
Conclusion
If you're a motivated and detail-oriented individual with excellent communication and organizational skills, we'd love to hear from you. Apply now to join our team as a Sales Support Coordinator and take the first step towards a rewarding and challenging career in the industrial sector.
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