Immediately Require Director, Online and Post Traditional Affairs in USA

Job title: Director, Online and Post Traditional Affairs
Company: Lindenwood
Job description: Welcome to Career Opportunities at Lindenwood University.

PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the

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Job Title: Director, Online and Post Traditional Affairs

Division: Academic Affairs

Evaluation Group: Staff Admin

FLSA Status: Exempt

Reports To: Associate Vice President, Online Student Experience

Positions Supervised: Success Coach

Job Summary

The online and post traditional affairs director develops and oversees a suite of services and other resources for online and post-traditional students that support their transfer, transition, and success at Lindenwood.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Provides strategic direction and oversight to a team of success coaches to achieve student success and persistence benchmarks
• Develops and oversees process for creating personalized roadmaps to success for each online and post traditional learner
• Works with Enrollment Management to maintain timely and efficient student registration.
• Works with Student Financial Services and the Provost to ensure that student SAP and Academic Appeals are processed in a timely manner
• Serves as a go-to person for complex issues related to program navigation, including re-enrollment, changing majors, and discussing options
• Oversees stop-out and leave of absence processes
• Supports the credit for prior learning and prior learning assessment processes
• In collaboration with the Associate Vice President, Online Student Experience, develops or identifies self-paced, online opportunities for learner to develop competency in certain areas
• Coordinates skills and proficiency testing for this population of students

Service Excellence

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
• Demonstrates the belief that ‘Every Student Counts’

Employee Management and Development

• Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the University’s values – integrity, dedication, excellence, creativity, and teamwork
• Sets clear expectations for admissions personnel in regard to goal attainment, department standards, travel assignments, and the University’s mission
• Develops employees’ skill sets and provides ideal professional growth opportunities
• Manages human resources reporting and personnel matters for assigned staff, including but not limited to time cards, overtime approval, and absence requests
• Assists with interview, hiring, and training processes; conducts annual employee evaluations based on evidence, observation, and feedback

Communication, Teamwork and Collaboration

• Works within a team to support the enrollment and retention goals for online and post traditional learners.
• Supports the director, online and post traditional affairs in implementing Life Design components into the coaching and mentoring resources.
• Provides support and mentorship to the online and post traditional success coaches as needed.

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Supervisory experience of full-time employees
• Minimum of 5 years’ direct experience coaching, mentoring, and advising adult and/or online learners

Knowledge, Skills and Abilities – May be representative, but not all inclusive, of the knowledge, skills and abilities necessary to perform this job competently.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Demonstrated Microsoft Office skills
• A deep understanding of the needs and preferences of adult and online learners, as well as the many factors influencing their success in higher education
• A keen ability to empathize, build confidence, and develop rapport with students.
• An intrinsic drive to work as part of a team to achieve targets.

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• General office setting
• Non-standard working hours may be required to serve students in other time zones or with busy schedules

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work effectively at a computer for up to eight hours daily
• Ability to sit for extended periods of time
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
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Location: USA Apply Now