Welcome to Access TeleCare: A Leader in Telemedicine Technology and Solutions
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems, and we are excited to announce an opportunity for an Implementation Support Specialist to join our dynamic team. As a remote worker, you will be part of a fast-paced and innovative environment that is dedicated to delivering exceptional patient care through telemedicine. Our Telemed IQ platform empowers healthcare organizations to build telemedicine programs in any clinical specialty, and we take pride in being the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval.
About Our Team and Culture
At Access TeleCare, we are passionate about what we do, and we are committed to making a positive impact on the lives of patients and healthcare professionals. Our team is built on a foundation of strong values, including a passion for innovation, a commitment to excellence, and a dedication to teamwork. We believe in fostering a culture that is collaborative, supportive, and inclusive, and we are looking for individuals who share our vision and values. If you want to learn more about our mission, vision, and values, we invite you to visit our website at accesstelecare.com.
Job Summary: Implementation Support Specialist - Healthcare
The Implementation Support Specialist (ISS) plays a critical role in enhancing the efficiency of our Implementation team by supporting vital aspects of the department's operations. As an ISS, you will be responsible for assisting with tasks related to the timely throughput of project deliverables, including EMR access, technology endpoint implementation and offboarding processes, and day-to-day administrative support. You will work closely with the Director of Implementation - Healthcare and support the completion of special projects as allocated. If you are a highly organized and detail-oriented individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Assist with information gathering and data entry processes to ensure accurate and timely project deliverables
- Support introductory emails and communications with newly onboarding customers to ensure a smooth transition
- Communicate effectively internally across multiple departments to ensure seamless collaboration and coordination
- Track completion of all EMR (provider and non-provider access) needed for each implementation project, and communicate outcomes in a timely and effective manner
- Manage the technology endpoint (cart or station) onboarding and offboarding process, including prioritization of project plan timelines and cooperation with the Technology Implementation and Logistics teams
- Utilize Salesforce and CRM databases to enter data, extract data, update reports, create reports, and track implementation deliverables
- Provide ongoing support services to the Implementation team, including maintaining client relations, coordinating meetings, training, documentation sharing, and escalating issues to the appropriate Implementation (Lead) Manager or Director of Implementation as necessary
- Maintain compliance with company policy and procedures, ensuring work and product standards are met at the highest level, including strict confidentiality of health system, provider or non-provider personal information, and patient information
- Perform other duties as assigned to support the success of the Implementation team
Essential Qualifications:
- Bachelor's degree preferred
- 1 year of administrative experience
- Healthcare experience preferred
Preferred Qualifications:
- Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems
- Effective communication skills (written and oral) and the ability to work across various departments
- Strong analytical, organizational, and time management skills
- Flexibility and adaptability in a fast-paced environment
- Ability to work effectively under deadlines and self-manage multiple projects simultaneously
- Must be a self-starter, energetic, organized, and a fast learner who thrives in a fast-paced and changing environment
Career Growth Opportunities and Learning Benefits
At Access TeleCare, we are committed to the growth and development of our employees. As an Implementation Support Specialist, you will have the opportunity to work on a wide range of projects, develop new skills, and take on new challenges. You will be part of a dynamic team that is passionate about innovation and excellence, and you will have access to training and development programs to help you achieve your career goals.
Work Environment and Company Culture
Our company culture is built on a foundation of teamwork, collaboration, and mutual respect. We believe in fostering a work environment that is inclusive, supportive, and empowering, and we are committed to making a positive impact on the lives of our employees and the communities we serve. As a remote worker, you will be part of a virtual team that is connected through technology and shared values.
Compensation, Perks, and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- Remote work opportunities
- Health insurance (medical, dental, vision)
- Health savings account
- Flexible spending (medical and dependent care)
- Employer-paid life and AD&D (supplemental available)
- Paid vacation and sick leave, wellness days, and paid holidays
How to Apply
If you are a motivated and detail-oriented individual who is passionate about healthcare and technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we will be in touch to discuss the next steps. We don't expect a perfect fit for every requirement, and we are looking for individuals who are eager to learn and grow with our team.
Our Recruitment Process
We are committed to a fair and inclusive recruitment process, and we welcome applications from diverse candidates. Our recruitment process typically involves up to 4 interviews via Zoom, and we will be in touch to discuss the next steps after receiving your application.
Equal Opportunity Employer
Access TeleCare is an equal opportunity/affirmative action employer, and we are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
Apply Now and Join Our Team!
We are excited to hear from you and explore how you can contribute to our team. Please apply now, and we will be in touch to discuss the next steps. Thank you for considering Access TeleCare as your next career opportunity!
Apply Now