Join West Coast University's innovative team as an Instructional Support Technologist and play a vital role in delivering seamless solutions to our Learning Management System (LMS) end-users. As a key member of our team, you will provide top-notch support to students, faculty, and staff, ensuring a user-friendly and effective online education experience. With a strong focus on emerging technology solutions and a commitment to student success, you will be part of an organization recognized as a certified "Great Place to Work."
We are seeking a highly skilled and motivated individual to join our team, with a strong background in education technology and a passion for providing exceptional customer service. As an Instructional Support Technologist, you will:
- Serve as a liaison between students, faculty, and staff, and various IT and curriculum departments, providing clear and concise communication and troubleshooting technical issues.
- Collaborate with Instructional Support leadership and senior staff to maintain online support ticket services and training avenues, ensuring a seamless online education experience.
- Provide level 2 support for student and faculty issues, working directly with end-users to troubleshoot and resolve issues with the LMS, system passwords, and other educational technology solutions.
- Contribute to the development and maintenance of internal processes and information databases, ensuring all support processes are documented and easily accessible to team members.
- Participate in the implementation of university curriculum and technology change requests, course and program revisions, and quality assurance initiatives.
- Assist in the coordination and production of online, virtual, and face-to-face training for faculty and students, promoting best practices and technical implementation in online instructional materials and methods.
To succeed in this role, you will need:
- 1+ years of experience in education technology or a related field, with a strong understanding of higher education and instructional technology.
- 1+ years of full-time work experience in higher education, supporting faculty in online, hybrid, and web-enabled courses utilizing instructional technology.
- Experience working with LMS platforms such as Canvas, Blackboard, or D2L, and a strong customer service background adhering to department service level agreements.
- An Associate's Degree in education technology, instructional design, information technology, higher education leadership, or a closely related field.
At West Coast University, we offer:
- A competitive salary and benefits package.
- A dynamic and supportive work environment that fosters professional growth and development.
- Opportunities to make a meaningful difference in the lives of our students and the broader community.
- A commitment to diversity, equity, and inclusion, and a culture that values teamwork, collegiality, and transparency.
Ready to join our team and shape the future of education? Apply now and discover a career that allows you to make a difference in the lives of others.
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