Role Overview
As an Intake Specialist, you'll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. You'll serve as a liaison between specialty pharmacies, nurses, and patients, leveraging technology platforms to ensure smooth coordination, timely staffing, and successful care delivery.
What You Will Do
You'll utilize the Float Health platform and supporting technology to coordinate start of care visits, including collecting information from pharmacies and patients, matching appropriate nurses to patients, and communicating clearly with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS.
Why It Might Be a Fit
You'll contribute to achieving company goals by making staffing decisions aligned with operational and financial objectives. You'll need to be flexible and adaptable as priorities shift, and you'll have the opportunity to identify opportunities to improve our workflows, technology, and overall user experience.
Requirements
- Previous experience with medical scheduling
- Ability to utilize multiple technology platforms simultaneously
- Ability to manage inbound communication while supporting other tasks
- Ability to type 60 words per minute with high accuracy
- Excellent critical thinking and problem-solving abilities
- Highly organized with excellent time management skills
- Exceptional customer service skills
- Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
- Ability to work effectively both independently and in a team environment
Benefits
- Medical, dental, vision
- 401k matching
- Unlimited PTO with minimum days
- Paid parental leave
- Phone & internet monthly stipend
- Annual Learning Stipend
- HSA & FSA
- Voluntary Life, Accident, Hospital, and Critical Illness Insurance
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