Why Technology at loveholidays?
At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
Technology at loveholidays underpins our vision to become the most loved OTA in Europe. We drive cutting-edge innovation and technical excellence to futureproof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset.
Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this.
About the team:
We are a lean, hardworking team consisting of 5 people. IT Operations Manager, two Senior System Administrators and two System Administrators. We support two floors (5th and 6th) containing 300 people, in our Hammersmith HQ and regularly travel to Germany to support our Dusseldorf office (25 people). We also remotely support two outsourced call centres containing 800 people, one in India and two in South Africa.
The impact you’ll have:
Reporting to the IT Operations Manager, the System Administrator will provide operational and strategic support to facilitate the day to day running of all IT systems, for all users, across all regions.
Your day-to-day:
Support and administrate a large scale estate in a Google Workspace, Azure and JAMF environment.
Building, supporting and maintaining large scale CRM (Kustomer) and Telecoms systems (UJET)
Troubleshoot network issues and work with senior IT in resolving any problems.
Manage multiple queues of tickets using Freshservice within our SLA.
Manage and run weekly joiners and leavers, account creations and deactivations.
Provide remote support to our business partner outsourcers
Provide ‘All Hands’ meeting setup and support and general AV support/break-fix as needed and support 20 Google Meeting rooms.
Support UK Office and Dusseldorf office (Onsite and remote).
Completing technical projects in line with quarterly business key results.
Your skillset:
5+ years working experience as an IT Support Engineer or Administrator
Degree in a technical subject or industry standard certificates
Strong working knowledge of Google Workspace, Azure, Intune and JAMF
Strong working knowledge of Mac and Windows operating systems
iOS and Android management and support
Solid understanding of networking, we use Palo Alto, Aruba & Cisco products
Possess a strong focus on customer service and IT security
Ability to work individually and within a team
Flexibility to work outside of standard work hours to accommodate special projects or emergencies
Desirable:
AV engineer experience (Setup and support)
Experience with Palo Alto firewalls and Aruba switches and Access Points
Managing large scale CRM and/or ticketing systems
Perks of joining us:
Company pension contributions at 5%.
Individualised training budget for you to learn on the job and level yourself up.
Discounted holidays for you, your family and friends.
25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.
Ability to buy and sell annual leave.
Cycle to work scheme, season ticket loan and eye care vouchers.
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
The interview journey:
TA screening with someone from our Talent team - 30 mins, online
1st Stage Interview with the Hiring Manager + another team member - 45 mins, online
Final stage with key stakeholders - 60 mins, in-person