The State of Montana's Department of Public Health and Human Services (DPHHS) is seeking an IT Systems Support 1 to provide technical support within the Technology and Services Division. The role involves assisting various stakeholders with technical issues and ensuring effective documentation of support requests.
Responsibilities
- Provide first and second level technical support and advice to employees, contractors, providers, tribal agencies, state and local municipalities, and law enforcement
- Answer support requests through a help desk line, email messages, online submissions, etc
- Resolve technical problems for end users
- Document support calls including basic network incidents
Skills
- Knowledge of Microsoft Office applications, Microsoft Operating Systems, personal computers and peripherals
- Ability to perform software and hardware troubleshooting
- Excellent customer service, patience, and interpersonal skills
- Bachelor's degree in computer science or related technology field
- Experience with help desk operations and technical support are preferred
- Other combinations of education and experience may be considered on a case-by-case basis
Benefits
- Health Insurance
- Paid Leave & Holidays
- Retirement Plan
Company Overview
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