**Job Description:**
About blithequark
At blithequark, we're revolutionizing the mortgage and real estate industries by providing cutting-edge technology, innovative products, and personalized services that exceed our customers' expectations. As a leading sub-servicing entity, we're committed to fostering a culture of inclusivity, diversity, and equity, where every individual can thrive and reach their full potential. Our people-first approach has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We're proud to be a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.
What We Do
As a Customer Service Representative at blithequark, you'll play a vital role in delivering exceptional customer experiences across various business segments. You'll interact with customers through web-based applications, email, or telephone to address their queries, problems, and concerns. Our customer service team is the face of blithequark, and we're looking for talented individuals who can provide personalized support, resolve issues efficiently, and exceed customer expectations.
Key Responsibilities:
- Interface with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
- Verify contacts and account information to ensure accuracy and completeness.
- Examine customer problems and implement appropriate corrective action to respond to customer requests.
- Escalate queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
- Maintain and create logs, reports, records, and files to track customer interactions and issues.
- Investigate, coordinate, and track a wide range of customer issues and problems to ensure timely resolution.
- Make proactive calls to determine accounts requiring close attention, identify problems, and work through to resolution.
- Interface with offshore call centers to answer questions on process or specialized situations.
- Prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
- Perform order fulfillment tasks, including receiving orders, reconciling information, updating systems, and following up with customers.
- Perform other duties as assigned to support the team and achieve business objectives.
What You'll Bring
To succeed in this role, you'll need to possess the following qualifications and skills:
Required Education, Experience, Certification/Licensure:
* High School diploma or equivalent required
* Generally, 2+ years of related customer service experience
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs):
* General knowledge of assigned area's products and customer service activities
* Proficient MS Office skills
* Ability to navigate a computerized data entry system or other relevant applications
* Strong verbal and written skills
* Customer Service skills, including adaptability, attention to detail, patience, and problem-solving
What We Offer
At blithequark, we're committed to creating a workplace that's inclusive, diverse, and equitable. We celebrate individuality and encourage our employees to bring their unique perspectives and experiences to work. Our comprehensive benefits package includes:
* Medical, dental, vision, and 401k plans
* PTO/paid sick leave and other great benefits
* Employee stock purchase plan
* Opportunities for career growth and professional development
* A dynamic and supportive work environment that fosters collaboration and innovation
Join Our Team
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's revolutionizing the mortgage and real estate industries, we encourage you to apply. As a Customer Service Representative at blithequark, you'll have the opportunity to grow your career, develop new skills, and make a meaningful impact on our customers' lives.
Salary Range:
$15.60 - $20.90 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors, including job-related knowledge, skills, experience, business requirements, and geographic location.
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Ready to join our team and start delivering exceptional customer experiences? Click the link below to apply:
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