**Job Description:**
About blithequark
At blithequark, we pride ourselves on being a leader in the garment services industry, with a rich history spanning over 80 years. As a $2 billion-dollar organization, we offer the resources and stability that come with being a global player, while maintaining a unique family culture that makes us feel like a small company. Our team of over 14,000 dedicated professionals serves 300,000 business customer locations throughout the U.S., Canada, and Europe, making us an international force to be reckoned with.
Join Our Team!
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at blithequark. As a key player in delivering outstanding customer service, you will be the liaison between our customers and our company, providing exceptional support and ensuring that our customers receive the best possible experience.
About the Role
As a Customer Service Representative at blithequark, you will be responsible for:
- Assisting customers by answering questions related to accounts, procedures, and services by telephone or email.
- Providing excellent customer service to both customers and blithequark personnel.
- Performing accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through blithequark's escalation process.
- Partnering and providing administrative support to blithequark's Sales Department.
- Performing basic data entry and other administrative duties.
What We’re Looking For
To be successful in this role, you will need:
- 2 years of Customer Service experience in an administrative setting (preferred).
- Prior Accounts Receivable experience (highly encouraged).
- A High School diploma or GED equivalent (recommended).
- Verbal and written communication skills, including professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem-solving skills in a dynamic environment.
- Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.).
- Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.
What’s in it for You?
At blithequark, we believe in investing in our team members and providing opportunities for growth and development. As a Customer Service Representative, you can expect:
- On-the-job training and robust online training modules through our Service Certificate Program – Customer Service Representative.
- Access to blithequark's innovative training platform, The Learning Center.
- Opportunities for career mobility and growth within the company.
- A collaborative and inclusive work environment that values diversity and promotes a sense of community.
- A comprehensive benefits package, including 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, and Employee Referral Bonuses.
About Our Culture
At blithequark, we pride ourselves on our unique community culture, which is built on the principles of collaboration, inclusivity, and mutual respect. Our team members are encouraged to grow and develop in their careers, and we offer a range of opportunities for professional development and training.
Why Join blithequark?
As a leader in the garment services industry, blithequark offers a unique combination of stability, resources, and growth opportunities. We are committed to making a positive impact on our customers, our community, and our environment, and we believe that our team members are the key to achieving this vision.
Apply Now!
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark.
Apply Now