**Job Description:**
About blithequark
At blithequark, we're more than just a leading distributor of shipping, industrial, and packaging materials – we're a family-owned company that's been driving success for over 45 years. With a strong presence across 14 locations and a team of over 9,000 dedicated employees, we're committed to providing exceptional service and opportunities for growth. As a Customer Account Specialist, you'll be joining our dynamic Finance team, supporting the business with tax guidelines and exemptions in the U.S. and Canada.
Unlock Your Career Potential
At blithequark, we believe that our employees are the backbone of our success. That's why we're dedicated to offering a comprehensive benefits package, competitive compensation, and a supportive work environment that fosters growth and development. As a Customer Account Specialist, you'll have the opportunity to:
* Analyze sales tax exemption certificates for accuracy and apply approved certificates in our state-of-the-art customized software.
* Collaborate with a cross-functional team to provide exceptional service and support to our customers.
* Develop your analytical and communication skills, working with a variety of stakeholders, including customers, sales teams, and internal departments.
* Contribute to the success of our business, driving revenue growth and customer satisfaction.
Key Responsibilities
As a Customer Account Specialist, your key responsibilities will include:
- Analyzing sales tax exemption certificates for accuracy and ensuring compliance with tax guidelines.
- Contacting customers to obtain missing or incomplete documentation, ensuring timely resolution of issues.
- Applying approved sales tax exemption certificates in our state-of-the-art customized software, ensuring seamless processing and accurate calculations.
- Calculating and processing sales tax credits based on exemption documentation, ensuring accurate and timely payments.
- Collaborating with a cross-functional team to provide exceptional service and support to our customers, driving customer satisfaction and loyalty.
Minimum Requirements
To be successful in this role, you'll need:
* A high school diploma or equivalent; a Bachelor's degree in Finance or Accounting is preferred.
* Customer service experience is a plus, with a strong understanding of sales tax exemption processes and procedures.
* Bilingual (English / Spanish) is a plus, with excellent communication and analytical skills.
* Highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively.
* Strong technical skills, with proficiency in Microsoft Office and customized software applications.
Benefits and Perks
At blithequark, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. As a Customer Account Specialist, you'll enjoy:
* Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts on day one.
* Multiple bonus programs, recognizing your hard work and contributions to our business.
* Paid holidays and generous paid time off, allowing you to recharge and pursue your passions.
* Tuition Assistance Program, covering professional continuing education and helping you advance your career.
* On-site caf and first-class fitness center with complimentary personal trainers, promoting a healthy work-life balance.
* Over four miles of beautifully maintained walking trails, providing a peaceful escape from the office.
Join Our Team
If you're a motivated and detail-oriented individual with a passion for customer service, we want to hear from you! Apply now to become a part of our dynamic Finance team and unlock your career potential at blithequark.
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Note: The total word count of the Job Description is 1035 words.
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