**Job Description:**
About blithequark
At blithequark, we're a rapidly growing organization that's passionate about empowering labor unions, credit unions, and associations to provide exceptional benefits to their members. With a strong presence in southern California, we've established direct relationships with over 20,000 union associations, serving the needs of police departments, firefighters, teachers, postal workers, and other labor unions. Our mission is to deliver top-notch benefits and services that make a real difference in the lives of our members.Join Our Team: A Career Opportunity Like No Other
We're seeking an experienced Customer Service Representative – Union Benefits Specialist to join our dynamic team. As a key member of our team, you'll play a vital role in educating union members about the benefits available to them through their affiliation. With a focus on exceptional customer service, you'll be the face of blithequark, providing personalized support and guidance to our valued members.Key Responsibilities:
- Provide exceptional customer service to union members, responding to inquiries and requests for information about available benefits
- Educate members about the benefits and services offered by blithequark, ensuring they understand their options and make informed decisions
- Work closely with union associations to understand their needs and develop tailored solutions to meet their requirements
- Collaborate with internal teams to resolve member issues and concerns in a timely and professional manner
- Meet or exceed sales targets, where applicable, by promoting additional benefits to interested members
- Stay up-to-date with industry developments, regulatory changes, and new benefits offerings to provide expert guidance to members
Essential Qualifications:
- 2+ years of experience in customer service, preferably in a union or benefits-related environment
- Proven track record of delivering exceptional customer service, with a strong focus on member satisfaction
- Excellent communication and interpersonal skills, with the ability to build strong relationships with union members and associations
- Flexibility to work in a fast-paced environment, with the ability to adapt to changing priorities and deadlines
- Fluent in English (Bilingual in any language is a plus, but not required)
- MUST RESIDE IN CALIFORNIA
Preferred Qualifications:
- Experience working with labor unions, credit unions, or associations
- Knowledge of benefits and services offered by blithequark
- Proven leadership abilities, with a track record of mentoring or training others
- Self-motivation and a desire for professional development and growth
- Willingness to learn and adapt to new technologies and processes
Skills and Competencies:
- Exceptional customer service skills, with a focus on member satisfaction
- Strong communication and interpersonal skills, with the ability to build strong relationships
- Proven problem-solving and conflict resolution skills
- Ability to work in a fast-paced environment, with a focus on meeting deadlines and priorities
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects
Career Growth Opportunities and Learning Benefits:
At blithequark, we're committed to helping our team members grow and develop their careers. As a Customer Service Representative – Union Benefits Specialist, you'll have access to:- Comprehensive training and mentorship programs, designed to help you succeed in your role
- Opportunities for professional development and growth, with a focus on advancing your career within blithequark
- Regular feedback and coaching, to help you improve your skills and performance
- Access to industry-leading tools and technologies, to help you stay up-to-date with the latest developments and trends
Work Environment and Company Culture:
At blithequark, we're proud of our dynamic and supportive work environment. As a Customer Service Representative – Union Benefits Specialist, you'll be part of a team that's passionate about delivering exceptional service to our members. Our company culture is built on:- Collaboration and teamwork, with a focus on working together to achieve our goals
- Open communication and transparency, with a focus on sharing ideas and feedback
- Continuous learning and professional development, with a focus on staying up-to-date with industry developments and trends
- Flexibility and work-life balance, with a focus on supporting our team members' needs and well-being
Compensation, Perks, and Benefits:
As a valued member of our team, you'll enjoy a range of benefits and perks, including:- Health insurance reimbursement for all staff (upon qualification)
- Life insurance at no cost
- Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
- UNION BENEFITS – Our staff also belong to a union which includes benefits
- Free college classes for all members
- Student Debt Reduction Program
- Scholarship access for members and their children
- Union provides life insurance (in addition to our company) for all members
- Roadside assistance for all members
- Identity Theft Protection for all members