Join our innovative and collaborative team as a Front Office Overnight Manager, where you'll play a vital role in delivering exceptional guest experiences and driving hotel success. We're seeking a highly skilled and motivated individual to join our team at our remote location, with the opportunity to start immediately. As a Front Office Overnight Manager, you'll be responsible for overseeing all aspects of the front office during nighttime hours, ensuring seamless operations, and maximizing guest satisfaction and hotel profitability. Your competitive salary will be benchmarked to reflect your skills and experience.
Department: Rooms/Front Office
Reporting to: Assistant Director of Front Office and Director of Front Office
Job Purpose
The Front Office Overnight Manager will be responsible for managing the front office areas during nighttime hours, including guest registration, bell services, telephone services, concierge services, and guest reservations. Your goal will be to ensure exceptional guest satisfaction and drive hotel profitability.
Key Responsibilities
- Manage nightly operations, schedule, plan, and assign work to front office staff, and develop and communicate departmental strategies and goals.
- Recommend and initiate disciplinary or staffing-related actions, and alert management to potential issues.
- Ensure all staff are properly trained on systems, security, cash handling procedures, and service standards, and have the necessary tools and equipment to perform their job functions.
- Monitor overnight staff to ensure prompt, professional attention, and personal recognition for guests, and respond to guest complaints and implement service recovery guidelines.
- Conduct routine inspections of the front office and public areas to ensure high standards of appearance and develop action plans to correct any deficiencies.
- Monitor inventory, report discrepancies, and review and reconcile OTA commissions and submit them to the accounting department monthly.
- Analyze guest satisfaction data, develop and implement plans to achieve established goals, and supervise car services and maintain hotel standards.
- Maintain procedures for securing monies, credit, and financial transactions, and guest security, and check billing instructions and guest credit for compliance with hotel credit policy.
- Develop and maintain relationships with local emergency services, and assist in managing hotel revenue generation and maximization through effective utilization of company systems and business processes.
- Promote teamwork and quality service through daily communication and coordination with other departments, and interact with outside contacts, including guests, regulatory agencies, and professional organizations.
Qualifications and Requirements
- Ability to read, comprehend, and carry out instructions according to established procedures.
- Fluent in the English language, with excellent organizational, mathematical, and problem-solving skills.
- Adherence to uniform, grooming, and personal hygiene standards, and expectations per SOPs, with a strong sense of responsibility and punctuality.
- Ability to travel to attend workshops, specialized training, and/or certifications, and willingness to work standing for a minimum of 8 hours a day, with periodic bending, kneeling, and stretching.
Desirable Qualifications
- Bachelor's degree in Hotel Management/Business Administration.
- At least 3 years of work experience in Front Office/Guest Services.
What We Offer
A competitive salary of $30/hr, opportunities for career growth and development, and a dynamic and supportive work environment.
Join Our Team!
This is a fantastic opportunity to grow your career in a dynamic hospitality environment. If you have the skills and passion we're looking for, please submit your application today.
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