Join Our Team: Customer Service Representative - Sales (Remote)

Unlock a World of Opportunity as a Customer Service Representative - Sales with OnCourse Learning!

We are seeking a highly skilled and motivated Customer Service Representative - Sales to join our dynamic team remotely! As a key member of our customer support team, you will play a vital role in delivering exceptional service to our customers, driving sales growth, and contributing to the success of our mission. At OnCourse Learning, a Colibri Group Brand, we empower individuals and financial institutions to grow through comprehensive enterprise compliance, risk management, and professional development education.

About Us:

With over 40 years of experience, OnCourse Learning has partnered with over 10,000 enterprise customers and helped over 300,000 mortgage and insurance professionals begin and advance their careers. Our consultative approach, flexible learning management platform, and engaging educational content make us a leader in the eLearning industry.

Job Summary:

As a Customer Service Representative - Sales, you will provide sales support to users of our education products and services, answer incoming calls and emails, and coordinate sales tasks related to the mortgage and banking businesses. You will be the face of OnCourse Learning, delivering exceptional customer experiences and driving sales growth.

Responsibilities:

• Provide exceptional customer service via telephone, internet, or email, responding to customer inquiries in a friendly and professional manner.
• Track customer inquiries using online support management systems and tools.
• Coordinate and manage outbound communication to end-users to ensure timely resolution of issues.
• Work with product end-users to establish and meet business needs while adhering to our business protocols.
• Participate in onboarding and training of new team members.
• Use tools and resources to efficiently and accurately solve problems and answer questions related to login credentials and the use of OnCourse Learning's multiple websites and applications.
• Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, and number of calls answered.

Requirements:

• High School Diploma required; College Degree preferred.
• 2+ years of related experience in customer service or sales.
• Excellent customer service skills, organizational, interpersonal, written, and verbal communication skills.
• Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment.
• Technical background and knowledge with focus areas on desktop support; tablet and mobile device support is a plus.

What We Offer:

• Competitive salary and attractive remuneration package.
• Opportunity to work remotely and be part of a dynamic team.
• Professional growth and development opportunities.
• Chance to make a meaningful impact in the eLearning industry.

How to Apply:

Ready to join our team? Click the link below to apply now and take the first step towards a rewarding career with OnCourse Learning!

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