As the Lead of Digital Process Transformation, you are the architect of efficiency for the U.S. Operations team. You will bridge the gap between high-level data strategy and ground-level execution. Your goal is to take identified savings opportunities and design the processes required to realize them, with a focus on Digital-First approach. You don't just map workflows; you engineer the future of how our Field and Contact Center teams operate.
Key Responsibilities
- Design for Impact: Apply Lean Six Sigma methodologies to design and re-design end-to-end operational processes, with a heavy focus on Lean Digital (AI-human handoffs, automation, and data flow).
- The Blueprint Provider: Deliver "Ready-to-Execute" process packages for U.S. Field and Contact Center teams, ensuring every solution is seamless, risk-mitigated, and measurable.
- Value Realization: Partner with Data Translators to validate the mathematical rigor of new processes and ensure they are capable of delivering additional financial efficiencies.
- Cross-functional influencer: Act as a strategic advisor to Project Managers, Product Manager and Global Product teams, using data-backed logic to influence product roadmaps and operational shifts.
- Gemba Advocacy: Travel quarterly to U.S. and Mexico sites to observe "the work" firsthand, ensuring designs are grounded in the reality of end-user experience.
- Education: Bachelor’s degree in Industrial Engineering, Business Operations, or related field. MBA or Master’s in Digital Transformation is a plus.
- Certification: Lean Six Sigma Black Belt (preferred) or Green Belt with significant project leadership experience.
- Experience: 4 years in process improvement, specifically within Global Shared Services or Digital Transformation hubs. (must , candides below this would be rejected)
- Skills: Proficiency in process mining or modeling tools (e.g., Visio). Strong grasp of Agile environments and "Service Design" principles.
- Language: Native-level Spanish and business-fluent English (essential for U.S. stakeholder management).
- You must already be based in Mexico to apply for this position.
What you can expect:
- Remote position (only first day is required to be on site)
- Workplace Computer Equipment
- IMSS (Mexican Social Security Institute)
- 30 days of Christmas bonus (Aguinaldo)
- 12 days of vacation after the first year
- Life Insurance
- Major Medical Expense Insurance
- 9% Food Stamps
- 13% Savings Fund
- 50% Vacation Bonus
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Originally posted on