In Lead role, acts as champion of quality and continuous improvement, creating delivery standardization and best practices for technology focus area. Provides comprehensive professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Acts as technical lead and provides subject matter expertise and implementation guidance to clients.
Acts as Champion of Quality and Continuous Improvement.
Runs Quality and Continuous Improvement initiatives related to technology focus area.
Mentors peers on quality and continuous improvement – Logicalis Delivery Excellence.
Creates process driven templates for standardized deliverables across technology focus area.
Tests and validates plans, DVIPs, as-built documentation, and WBS.
Manages Lab Resources according to technology focus area.
Stands up and validates new potential offerings as they become relevant.
Facilitates Logicalis Circle of Excellence to include:
Discussion and remediation of current challenges and technical caveats being experienced.
Communication of upcoming changes to lab environment.
Communicates with practices re: initiatives and progress.
Communicates with pre-sales re: challenges, initiatives, and notable opportunities in progress.
Creates demos of new technologies across technology focus area.
Provides assessment on current team skills and recommendation on additional skill needs.
Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.
Develops Logicalis standards for scoping, documentation, and implementations.
Provides, as subject matter expert, guidance, assistance and recommendations to determine new technical services and solutions for client’s business.
Leads project teams to deliver successful implementations.
Performs expert integration and customized consulting services.
Satisfies client technology services and solution requirements using best practices to:
Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions.
Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients.
Works with Resource Management Office (RMO) and Project Management Office (PMO) in scheduling and managing engagements.
Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning.
Responsible for product evaluation, process improvement, and practice refinement activities.
Establishes relationships with clients by demonstrating strong listening skills.
Builds credibility and trust by delivering what has been promised within established timeframes.
Maintains focus on client satisfaction and expectation management.
Mentors and trains team members on working in collaborative environment.
Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with customer service expectations.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/TechnicalRequirements/Certifications
10 years of experience including design, consulting, implementation, and support of Microsoft Solutions as follows:
Active Directory – implementations and migrations.
Office 365 migrations from varying versions of Exchange and configurations of hybrid environments in Enterprise setting.
Experience implementing Azure Modern Datacenter technologies such as Azure AD, Compute, Networking and Storage & DR.
General knowledge of migration tools including Quest (Dell) Migration Manager and MigrationWiz.
Copilot skills and experience building agents.
Proficient use of all Microsoft Office applications
Must possess at least one of the following:
Microsoft Certified Solutions Expert (MCSE)
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Information Protection and Compliance Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate
Microsoft 365 Certified: Endpoint Administrator Associate
Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.
Ability to consult with client in-depth to ascertain and define need or requirements for the scope of work required to obtain solution.
Self-starter with excellent organizational, administrative and interpersonal skills.
Outstanding time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.
Excellent problem solving, decision making, and analytical skills.
Outstanding problem solving, decision making, and analytical skills. Ability to manage very complex projects.
Maintains excellent client relationships and high client satisfaction ratings.
Ability to travel nationally to meet with clients.
Participates proactively in own career development.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified due to education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate since race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative).
Salary Compensation Range: $100,000 to $135,000plus bonus
Originally posted on Himalayas
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