Location: Remote
Schedule: Full-Time, 40 hours per week
Core Hours: Monday–Friday, 9:00 AM–5:30 PM EST
Company Website: www.TaxProblemSolver.com
We are a nationally recognized tax resolution firm with over 40 years of proven success, headquartered in Florida. We are seeking a highly skilled, motivated, and detail-oriented Tax Resolution/Controversy Professional to join our growing team. This is an exceptional opportunity to become part of a reputable, established firm and advance your career in tax controversy.
Qualifications
• Extensive knowledge of IRS processes and procedures, including collections, examinations, innocent spouse, offers in compromise, appeals, advisory functions, penalty abatement, and identity theft.
• Strong understanding of the Internal Revenue Manual and the ability to develop persuasive arguments using IRS policy, revenue procedures, and applicable laws.
• Positive attitude, professional demeanor, and a strong customer service mindset.
• Exceptional interpersonal, negotiation, conflict resolution, and follow-up skills.
• Excellent written and verbal communication abilities in English.
• Highly organized with the ability to efficiently prioritize and manage tasks.
• Proficient with computers, tax preparation systems, and accounting software.
• Ability to pass background and reference checks.
Key Responsibilities
• Manage a high-volume caseload (75-100 active cases) while maintaining accuracy and quality of work.
• Represent clients with professionalism and integrity before the IRS and state taxing authorities.
• Review and analyze client financials to determine appropriate resolution strategies.
• Prepare professional financial reports, documentation requests, and submissions to IRS and state agencies.
• Conduct research and craft strategic arguments to support clients’ positions.
• Negotiate with IRS and state agencies—both by phone and in person—to secure tax resolutions.
• Monitor case progress and ensure timely steps are taken to move cases toward resolution.
• Maintain ongoing, proactive communication with clients about expectations, updates, and next steps.
• Manage correspondence with IRS and state authorities, ensuring accuracy and compliance.
• Assist clients by removing federal tax liens, wage garnishments, and levies through effective advocacy.
• Maintain well-organized digital client files, notes, and task management.
• Prepare clean, accurate, and organized workpapers.
• Participate in regular meetings with management to review caseload, company updates, goals, and feedback.
• Communicate scheduling needs in advance, including CPE or commitments affecting work hours.
• Perform additional job-related duties and project tasks as assigned.
• Provide exceptional service to foster long-term client relationships.
Requirements
• A personal cellphone with reliable service (firm provides phone app for office line).
• Computer with minimum 16GB-32GB RAM and high-speed internet (at least 100 Mbps).
• Minimum 5+ years of hands-on tax resolution experience.
• Minimum 5+ years negotiating directly with the IRS and state agencies.
• Bachelor’s degree.
• Active Enrolled Agent (EA), CPA, or Attorney credential.
• Strong communication and presentation skills.
• Full-time employment only (no independent contractors).
• Ability to work the required core hours.
• Strong computer literacy.
Benefits Package
(Available after 90 days of employment)
• Paid training
• Bonus and performance-based perk opportunities
• 120 hours paid vacation, 160 after 5 years
• Paid sick days
• 401(k) after one year of service
Salary
$70,000.00 to $90,000.00, commensurate with experience.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
• 401(k)
• Paid time off
• Work from home
Work Location: Remote
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