Live Chat Agent at Symphony Solution, Inc Fanwood, NJ

Live Chat Agent job at Symphony Solution, Inc. Fanwood, NJ. This is a remote position. Symphony-Solution is seeking an enthusiastic and tech-savvy Live Chat Agent to provide real-time support to our website visitors and clients. As the first point of contact, you will help users with inquiries, provide guidance on services, and resolve issues promptly while maintaining a professional and friendly demeanor. Key Responsibilities • Respond to customer inquiries via live chat in a timely, accurate, and professional manner • Understand company services to effectively assist clients and prospects • Troubleshoot issues or route queries to the appropriate internal teams • Maintain detailed records of customer interactions and feedback • Collaborate with sales, development, and support teams for accurate information sharing • Maintain high customer satisfaction scores and contribute to team goals Requirements • Previous experience in customer service, live chat support, or a similar role • Excellent written communication skills and fast typing speed • Tech-savvy and familiar with using CRM and chat tools • Ability to multitask and stay calm under pressure • Strong problem-solving abilities and attention to detail • Bachelor’s degree preferred but not required Benefits • Competitive salary • Health, dental, and vision insurance • Paid time off and holidays • Career growth opportunities • Fun and collaborative work environment Apply tot his job