About the position
The Logistics Coordinator-Recycling role at Waste Management involves ensuring excellent customer service through efficient processing of orders and logistics support for the movement of recycled materials. The position serves as the first point of contact for customers, coordinating with various departments and partners to meet customer needs and maintain strong business relationships.
Responsibilities
- Communicate with customers to monitor inventories and anticipate production needs. ,
- Arrange and negotiate third-party freight costs for timely servicing of waste by-product pick-ups. ,
- Monitor and maintain shipment status via computer system. ,
- Respond to customer complaints and investigate shipment issues. ,
- Initiate calls to customers for deliveries and advise on shipment delays. ,
- Review pricing with Sales and Marketing groups. ,
- Develop relationships with vendors, customers, and freight carriers. ,
- Handle documentation for shipments, including export documentation. ,
- Ensure timely and accurate invoicing and record vendor payments. ,
- Resolve downgrades and rejects of waste material with customers and vendors. ,
- Coordinate services with other supervisors/managers and keep them informed of issues. ,
- Provide feedback to supervisors regarding service failures and customer complaints. ,
- Meet or exceed service and operational goals for the call center. ,
- Collaborate with sales representatives to enhance customer service expectations. ,
- Perform special projects and tasks as assigned.
Requirements
- High School Diploma or GED (accredited). ,
- Two years of relevant work experience in a customer service role. ,
- Experience with Microsoft Office, particularly basic Excel. ,
- Work experience that required the use of a computer.
Nice-to-haves
- Previous logistical background in transportation or import/export industry. ,
- Experience with order tracking and setup. ,
- Data entry background. ,
- Heavy Excel knowledge. ,
- Previous experience working with customer/vendor relationships.
Benefits
- Medical, Dental, Vision, Life Insurance, and Short Term Disability. ,
- Stock Purchase Plan. ,
- Company match on 401K. ,
- Paid Vacation, Holidays, and Personal Days.